Customer Service Representative

Rite-Rug; Whitehall (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rite Rug, a long‑standing flooring company in Ohio, is seeking a motivated Customer Service Representative to join our team. You will interact with customers to provide information, schedule installations, and process requests promptly.

The ideal candidate is detail‑oriented, able to multitask in a fast‑paced environment, with strong oral and written communication and solid time management. This on‑site role offers the chance to become part of our family-oriented team.

Qualifications

• High School Diploma or equivalent required.
• Excellent oral and written communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong time management and independence.

Responsibilities

• Schedule installations for homes.
• Enter service calls and coordinate repair dates.
• Monthly closing of all open repairs.
• Assist field supervisors.
• Schedule job finishes and ensure materials are received and scheduled.

Skills

Detail oriented

Multi-tasking

Oral & written communication

Time management

Independent work

Education

High School Diploma or equivalent

Job description

Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a motivated, detail oriented, Customer Service Representative to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!POSITION SUMMARY:Interact with customers to provide and process information in response to inquiries, concerns, and requests about services and installationsESSENTIAL FUNCTIONS:Schedule homes for installationEnter service calls and coordinate repair datesMonthly closing of all open repairsAssist field supersSchedule job finishesEnsure on order material is received and scheduledQUALIFICATIONS AND REQUIREMENTS:The incumbent must:Have earned a minimum of a High School Diploma or equivalent.Be able to multi-task and prioritize the duties required.Exhibit effective oral and written communication skills.Possess excellent time management skills.Have the ability to work independently in a fast-paced environment.