Warranty/ Schedule Coordinator

Rite-Rug; Mauldin (SC); On-site; USD 38,000 - 58,000; Full time

Job summary

Rite Rug is seeking a motivated Warranty/Schedule Coordinator to join our team. The role focuses on coordinating customer service activities, researching disputes, and managing warranty concerns while entering orders and scheduling work.

The ideal candidate will have strong Microsoft Office skills and excel in a fast-paced environment. We value detail orientation, excellent communication, and the ability to multi-task.

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Office applications.
• Excellent oral and written communication and customer service skills.

Responsibilities

• Coordinate customer service activities to ensure customer satisfaction.
• Research and resolve disputes and warranty concerns/questions.
• Enter order information and process/schedule work orders.
• Enter installer pay information and back charges; post payments.
• Respond to customer service issues and answer incoming calls.
• Maintain files and perform other duties as assigned.

Skills

Microsoft Office

Customer service

Communication skills

Multi-tasking

Problem solving

Independent work

Call center experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Warranty/Schedule CoordinatorRite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a motivated, detail oriented, Warranty/Schedule Coordinator to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!Job description:POSITION SUMMARY: Coordinate customer service activities in order to ensure customer satisfaction.ESSENTIAL FUNCTIONS:Research and resolve disputesInvestigate warranty concerns/questionsEnter order informationProcess and schedule work ordersEnter installer pay information and back chargesJob cost invoicesPost paymentsRespond to customer service issuesAnswer incoming telephone callsMaintain filesPerform other duties as assignedQUALIFICATIONS AND REQUIREMENTS: The incumbent must:Have earned a minimum of a High School Diploma or equivalent.Possess and have demonstrated proficient computer experience in Microsoft Office.Flooring experience preferred but not necessary .Be able to multi-task and prioritize the duties required.Exhibit effective oral and written communication skills.Be able to work independently and problem solve.Exhibit excellent customer service skills.Possess the ability to handle a high volume call environment.