Customer Service Representative

TRG; Westlake (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

TRG in Westlake, Ohio is seeking a Customer Service Representative to support the daily workflow of our large clients, collaborating with Customer Program Management and Operations.

You will manually enter data from customer systems, enter daily tickets, verify orders, track weekly deliverables, and assist warehouse staff with corrections. Strong attention to detail and timely communication with customers are essential. This role also involves SOP creation and ongoing system maintenance.

Qualifications

• Manual data entry from Customer System into TRG’s System.
• Verify accuracy and correct discrepancies with client team.
• Answer incoming customer calls and emails.

Responsibilities

• Manually enter daily tickets into the system.
• Ensure all daily orders are entered, charged, and completed correctly.
• Transfer information into Excel and import data into system.
• Create and update customer information to reflect updates to master list.
• Investigate incoming shipments without assigned information and create tickets to complete.
• Manually enter components that need to be deactivated.
• System maintenance, analysis and corrections.
• Assist the warehouse team with corrections; e.g., SKU updates.
• Scan and replace equipment for activations.
• Track inventory based on stock and obsolete equipment.
• Help create SOPs for processes associated with customer accounts.
• Other responsibilities as assigned.

Tools

Excel

Job description

The Customer Service Representative is responsible for working closely with Customer Program Management and Operations to support the daily workflow of our large clients.

Responsibilities include, but not limited to:

• Manually enter data from Customer System into TRG’s System.
• Work closely with client team to ensure accuracy and correct any discrepancies.
• Manually enter daily tickets into the system.
• Verify that all daily orders have been entered, charged, and completed correctly.

Analyze data to track weekly orders and deliverables.

Transfer information into Excel and import data into system.

• Create and update customer information to reflect updates to master list.
• Investigate incoming shipments that do not have assigned information and create tickets to complete.
• Manually enter components that need to be deactivated.
• System maintenance, analysis and corrections.
• Answer incoming customer call and emails.
• Manually crate return labels.
• Assist the warehouse team with any corrections; ex: SKU update.
• Scan and replace equipment for activations.
• Track inventory based on stock and obsolete equipment.
• Help create SOPs for processes associated with customer account.
• Other responsibilities as assigned.

Qualifications

Skills

Behaviors

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Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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