Customer Service Representative

FloWorks; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

FloWorks in Dallas, TX seeks a Customer Service Representative to manage order and service activities, provide timely information to customers, and coordinate with internal teams to resolve issues. You will handle order processing, inquiries by phone, email, or in person, generate reports, support the repair department, and maintain accurate records in the case management system.

The role requires a high school diploma, strong communication, and proficiency with CSI, MS Office, and Adobe.

Qualifications

• High School Diploma or its equivalent.
• Strong written and verbal communication.
• Proficiency in CSI, Microsoft Office, and Adobe.
• Self-driven with a positive attitude.
• Customer service experience.

Responsibilities

• Handle end-to-end order processing and document distribution.
• Respond to internal and external inquiries promptly.
• Generate inspection reports and collect data packages.
• Review and approve order packets with accuracy.
• Support repair department technicians as needed.
• Maintain relationships with customers.
• Track and resolve customer service issues.
• Maintain cases in the case management system.
• Ensure timely delivery of materials and documents with status updates.
• Perform other duties as assigned by supervisor.

Skills

Communication skills

Customer service experience

Office software proficiency

Professional telephone etiquette

Independent worker

Education

High School Diploma or equivalent

Tools

CSI

Microsoft Office

Adobe

Job description

Job Information

The Customer Service Representative is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Key Responsibilities

• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
• Reviews and approves the complete order packet with 100% accuracy
• Supports repair department technicians as needed
• Maintains strong working relationships with internal and external customers
• Report and Resolves customer service issues
• Tracks and maintains all cases in the companys case management system
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary
• Responsible for MaxRecall scans and files
• Various duties assigned by the supervisor

Qualifications

• High School Diploma or its equivalent
• Good written and verbal/oral communication skills
• Proficiency in common business software (e.g., CSI, Microsoft Office, Adobe)
• Self-driven with a positive attitude and demeanor
• Customer service experience
• Excellent communication, time management and organizational skills
• Professional telephone etiquette
• Ability to work independently

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts Cell broadcasting file whenever the browser recognizes invalid or invalid & now to use to und ask the refused O e multiple and enabling to use to the cause.