Customer Service Representative

EMCOR Services Mesa Energy

El Cajon (CA)

On-site

USD 35,817 - 41,328

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Job summary

A leading facilities services provider in El Cajon, CA, is seeking a Customer Service Representative. You will gain insight into service performance, document customer responses, and ensure quality through site surveys. Ideal candidates have 2+ years of customer service experience, a bachelor's degree is preferred, and must possess strong communication skills. This role offers $26-$30 per hour with comprehensive benefits that include medical, dental, and vision coverage.

Qualifications

2+ years Customer Service experience required.
Must have a valid driver’s license.
The ability to act with appropriate urgency.

Responsibilities

Gain insight into service performance.
Document customer responses during visits.
Perform site surveys and checks to ensure quality.
Present new technology and enhanced services.
Monitor maintenance data proactively.

Skills

Strong verbal and listening communication skills

Excellent telephone etiquette

Problem solving skills

Mechanical aptitude

Education

Bachelor’s degree

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Join to apply for the Customer Service Representative role at EMCOR Services Mesa Energy

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Customer Service Representative

Principal Duties And Responsibilities

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings, customer opinions, pictures, and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

Bachelor’s degree is preferred
2+ years Customer Service experience required.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid driver’s license.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Compensation Range: $26 - $30 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

Seniority level