Customer Service Representative

Sirius Staffing; West Monroe (LA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Vision & Dental

Life insurance

Disability coverage

Telemedicine

EAP

Career growth

Job summary

Sirius Staffing is hiring immediately for on-site, full-time Customer Service Representative openings with a large utility company in West Monroe, LA. The role begins with a 6-week paid training from 8am to 5pm, with attendance required.

After training, you may work a rotating schedule of 8am-5pm, 9am-6pm, or 10am-7pm, Monday through Friday. You will interact with customers to provide information, process orders, handle inquiries, and coordinate with internal departments to ensure timely

Qualifications

• High School Diploma or equivalent.
• 4+ years of related experience (preferred).
• Strong conflict resolution and leadership skills.

Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching.
• Analyze customer feedback and identify trends.

Skills

Customer service

Phone handling

Email correspondence

Coaching/mentoring

Education

High School Diploma or equivalent

Tools

CRM basics

Job description

Sirius Staffing is hiring immediately for several upcoming on-site, full-time Customer Service Representative openings with a large utility company in West Monroe, LA. If you are interested in working for a large utility company, have basic computer skills, experience answering phones and responding to emails, and are looking for a full-time, on-site position,

Rate: $14/hr Schedule: Mon - Fri

You will start out with a 6-week (paid) Training, 8-5. It is imperative that you attend every day during the 6-week training session. After training, you may be assigned to a rotating schedule of 8a-5p, 9a-6p, or 10a-7p, Monday-Friday.

Position Summary

You will interact directly with customers to provide information, resolve inquiries, and ensure a high level of satisfaction with products and services. This role involves handling customer questions, processing orders, addressing complaints, and coordinating with internal departments to ensure timely resolution and service delivery.This role serves as a key point of contact between the company and its customers, helping to maintain satisfaction and build strong relationships.

Key Responsibilities

• Respond to customer inquiries in person, by phone, or by mail regarding accounts, products, services, pricing, and shipping.
• Resolve issues related to orders, returns, special requests, or complaints.
• Maintain accurate records and investigate discrepancies or errors.
• Coordinate with other departments to address customer concerns and ensure service needs are met.
• Provide product or service recommendations for improvementsMay review customer credit records and occasionally visit customer locations to assist with orders or issue resolution.
• Provide guidance and support to junior representatives; assist with training, onboarding, and coaching
• Analyze customer feedback and identify trends
• Ensure compliance with company policies and service standards

Requirement

• High School Diploma or equivalent
• 4+ years of related experience (preferred)
• Strong conflict resolution and leadership skills

Why Join Us?

• Weekly PayComprehensive Benefits Package (available after the required waiting period): Medical Insurance, Prescription Coverage Options; Vision & Dental Coverage through Guardian; Supplemental Life Insurance with AD&D and Dependent Options; Short-Term & Long-Term Disability CoverageTelemedicine Options & Employee Assistance Program (EAP)Exciting Career Growth Opportunities

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or any other status protected by law. #ind1