Customer Service Representative

SmartRecruiters, Inc.; Portland (OR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Weekly pay

Direct deposit

Job summary

A leading workforce solutions provider in Portland, Oregon is looking for a Customer Service Representative. This role involves providing exceptional service to customers, assisting with billing, service outages, and account management issues. Applicants should have a high school diploma or GED and at least two years of customer service experience. The company offers competitive weekly pay and benefits after 30 days of service. A thorough background check including education verification will be conducted prior to hiring.

Qualifications

• Minimum of two years customer service experience, preferably in a call center setting.
• Experience in one-on-one problem resolution is essential.
• Typing speed must be at least 30 WPM.

Responsibilities

• Provide excellent customer service for billing and account management.
• Assist customers with service outages and electric service billings.
• Coordinate customer requests with relevant departments.

Skills

Excellent customer service skills

Problem resolution

Basic Windows knowledge

Analytical skills

Education

High School diploma or GED

Job description

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

Job Description

• Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
• Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer requests, when necessary, with the appropriate company department.
• Prepare written communication, and perform other non-phone back office work.
• Communicate with field personnel via phone or electronic means to process customer work orders.

Qualifications

• A High School diploma or GED (required).
• A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.

Additional Information

Testing required:

• Typing (Must be 30 WPM)
• Call Center Representative
• Basic Windows Training
• Office Math
• Analytical Skills

We pay weekly every Friday, have direct deposit, and offer a competitive benefits package: Medical, Dental Vision, 401k plan, etc. - Benefits available shortly into this contract (30+ days - starting with the 1st of the month following 30 days of service).

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.