Customer Service Representative

Dermatology Partners; West Lawn (PA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

No Nights or Weekends

Growth Opportunity

Medical, Dental, and Vision Insurance

PTO & Paid Holidays

401 (k) with 4% employee match-Fully V

Company paid Life Insurance

Additional Life Insurance, Short &Long

Employee Discount

Referral Bonus

Employee Appreciation Day: Dorney Park

Employee Assistance Program (EAP)

Job summary

Dermatology Partners is seeking a Customer Service Representative to support patients, providers, and staff across multiple locations in PA, DE, and MD. You will handle scheduling for over 40 locations with various providers and manage inbound/outbound calls and inquiries.

You will transfer calls, document details for the recipient, and assist with billing issues while supporting the Virtual Medical Assistant system. This role emphasizes our core values and team collaboration.

Responsibilities

• Providing excellent customer service to patients, Providers, and all team members through the organization
• Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing
• Handling inbound and outbound calls from external and internal sources
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient
• completing call reports and logs and researching billing issues
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls
• Recommending process improvements and researching misapplied payments
• Assisting Providers with Virtual Medical Assistant system
• Other duties as assigned

Job description

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness.

your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

• No Nights or Weekends
• Growth Opportunity
• Medical, Dental, and Vision Insurance
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-Fully Vested from day 1
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
• Employee Discount
• Referral Bonus
• Employee Appreciation Day: Dorney Park in Fall
• Employee Assistance Program (EAP)

Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values Are

• Grow Together
• Seize Opportunity from Struggle
• Outcome Over Ego
• Commitment to Serve
• Do The Right Thing

Responsibilities

Customer Service Representative Job Description

• Providing excellent customer service to patients, Providers, and all team members through the organization
• Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing
• Handling Inbound and outbound calls from external and internal sources
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient
• Completing call reports and logs and researching billing issues
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
• Recommending process improvements and researching misapplied payments
• Assisting Providers with Virtual Medical Assistant system
• Other duties as assigned