Customer Service Representative

AppleOne Employment Services; West Henrietta (NY); On-site; USD 63,039,000 - 66,125,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a 4+ month contract in West Henrietta, NY. This onsite role supports clients via phone, email, and chat, emphasizes accuracy and timely issue resolution, with a structured workday from Monday to Friday.

The position requires 2+ years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Minimum 2+ years of customer service experience.
• Experience handling high-volume calls, emails, chats and follow-ups.
• Accurate documentation and data-entry across systems.

Responsibilities

• Provide high-quality customer service through phone, email, chat and other channels.
• Support background screening service inquiries and follow-ups.
• Handle high-volume inbound/outbound communications and meet SLAs.
• Document interactions and perform data entry in company systems.
• Prioritize tasks and contribute to process improvements.
• Share knowledge with teammates as needed.

Skills

Customer service

Phone support

Email/chat support

Data entry

Time management

Job description

Job Summary

We are seeking a Customer Service Representative for a 4+ month contract opportunity in West Henrietta, NY. This onsite role is ideal for a customer-focused professional who enjoys helping clients, managing detailed follow‑up and working in a fast-paced service environment. In this role, you will support clients using background screening services through phone, email, chat and other communication channels. The position offers a professional office setting, consistent Monday to Friday hours, structured expectations and the opportunity to work with a collaborative team focused on service quality, accuracy and timely issue resolution.

Key Responsibilities

• Provide high-quality customer service through phone, email, chat and other communication channels.
• Support clients with background screening service inquiries, outstanding requests and follow‑up items.
• Manage high‑volume inbound and outbound customer communications while meeting service‑level expectations.
• Document customer interactions accurately and complete data entry using business systems and software applications.
• Prioritise multiple tasks, maintain productivity and meet established quality and performance goals.
• Identify process improvement opportunities and serve as a resource to less experienced team members when needed.

Compensation and Benefits

• Pay Rate: $22.00 per hour.
• Job Type: 4+ month contract.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Hours: 40 hours per week with a 1‑hour lunch.
• Work Arrangement: Onsite in West Henrietta, NY 14586.
• Work Environment: Professional office environment.
• No driving required.
• No passing test is required after training.

Required Qualifications and Skills

• Provide customer support for background screening and related client service inquiries.
• Handle high-volume inbound and outbound calls, emails, chats and follow‑up communications.
• Maintain accurate documentation, complete data entry and manage customer requests within service-level expectations.
• Use multiple business systems and software applications to complete daily customer service responsibilities.
• 2+ years of customer service experience.
• Comfortable handling high-volume inbound and outbound customer calls.
• Clear, confident and professional telephone communication skills.
• Strong written and verbal communication skills.
• Experience with customer outreach, follow‑up, documentation and data entry.
• Ability to work effectively in a goal-driven and metrics-driven environment.
• Strong organisation, prioritisation, multitasking and time management skills.
• Excellent attention to detail and commitment to data accuracy.
• Comfortable learning and using multiple software systems and applications.
• Ability to work independently and collaboratively as part of a team.
• Resilient, motivated and able to manage challenging customer interactions professionally.

Preferred Qualifications

• Call centre experience.
• Experience with inbound and outbound calling.
• Email and chat support experience.
• CRM or HRIS system experience.
• Microsoft Office proficiency.
• Experience with case management, request follow‑up or service-level management.
• Process improvement mindset.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.