Customer Service Rep

AppleOne Employment Services; Osseo (MN); On-site; USD 28,000 - 29,000; Full time

Job summary

AppleOne Employment Services in Osseo, MN is seeking a friendly, dependable Customer Service Representative for a direct hire, in-office role. You will be the first point of contact by phone, email, and in person, supporting daily office operations and delivering excellent service.

The schedule runs Monday through Thursday, 8:00 AM–5:00 PM, with Friday 8:00 AM–2:30 PM and a rotating Saturday shift roughly every three weeks (12:00 PM–5:00 PM).

Qualifications

• 1–2 years of customer service, administrative, office, or call center experience preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Excellent interpersonal skills, reliability, and teamwork in a busy office.

Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional, timely, and helpful manner.
• Process customer information, service requests, and documentation with high accuracy.
• Resolve customer concerns by listening, identifying needs, and providing effective solutions.
• Maintain accurate customer records and follow-up details in company systems.
• Coordinate with internal departments to support timely service and issue resolution.
• Assist with general office, administrative, and customer support tasks as needed.

Skills

Customer service

Verbal & written communication

Organizational skills

multitask / time management

Team-oriented

Positive attitude

Tools

Microsoft Office

Computer systems

Job description

Job Summary

We are seeking a friendly and dependable Customer Service Representative for a direct hire opportunity in Osseo, MN. This in-office role is a great fit for someone who enjoys helping customers, resolving questions, and supporting daily office operations in a professional customer care environment.

The Customer Service Representative will serve as a key point of contact for customers by phone, email, and in person. This position offers a consistent weekday schedule, a collaborative office setting, and the opportunity to build valuable experience in customer service, administrative support, and the banking and consumer lending industry. The team environment is well suited for someone who values reliability, positive communication, supportive teamwork, and providing excellent service with every interaction.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional, timely, and helpful manner.
• Process customer requests, orders, updates, and account information with a high level of accuracy.
• Resolve customer concerns by listening carefully, identifying needs, and providing effective solutions.
• Maintain accurate customer records, documentation, and follow-up details in company systems.
• Coordinate with internal departments to support timely service, communication, and issue resolution.
• Assist with general office, administrative, and customer support tasks as needed.

Compensation and Benefits

• Pay: $20-$21 per hour.
• Job type: Direct hire.
• Schedule: Monday through Thursday, 8:00 AM to 5:00 PM.
• Friday schedule: 8:00 AM to 2:30 PM.
• Work arrangement: In-office position in Osseo, MN.
• Rotating Saturday schedule approximately once every three weeks.
• Saturday shift: 12:00 PM to 5:00 PM.
• Employees may either adjust their weekday schedule by taking five hours off during the week or work the Saturday shift as overtime.

Required Qualifications and Skills

• Provide frontline customer service by phone, email, and in person.
• Process customer information, service requests, and documentation accurately.
• Resolve customer concerns while maintaining a professional and positive experience.
• Support daily administrative tasks and coordinate follow-up with internal teams.
• 1-2 years of customer service, administrative, office, or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and stay accurate in a busy office environment.
• Proficiency with Microsoft Office and general computer systems.
• Positive attitude, reliability, dependability, and a team-oriented mindset.

Preferred Qualifications

• Previous experience in a call center, banking, consumer lending, financial services, or professional office environment.
• Experience handling customer records, account updates, service documentation, or similar administrative processes.
• Comfort working in a fast-paced in-office customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.