Insurance Client Services Specialist

The Juris Agency; West Grand Place (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Paid Continuing Education

Bonus Opportunities

Paid Gym Memberships

Pet friendly office

Lounge Area & Entertainment area

Free Coffee

Job summary

Will Medley Farmers Insurance in Springfield, IL is seeking a friendly Customer Service Representative to greet clients, answer questions about coverage and billing, and help them navigate policies. You will build genuine connections with our community in a role focused on service and problem solving.

The position emphasizes accurate record-keeping, collaboration with sales, and maintaining a high standard of professional integrity in a friendly, supportive office environment.

Qualifications

• Active Illinois Property and Casualty license is required
• Experience in a customer-facing role, ideally in an office setting
• Excellent verbal communication with patience and clarity

Responsibilities

• Serve as the primary contact for policyholders, answering questions about coverage and billing
• Process routine policy changes and endorsements accurately
• Assist with processing payments and explaining policy documents
• Maintain organized records of client interactions in the agency management system
• Collaborate with the sales team to ensure high-quality service and coverage options
• Handle sensitive information with discretion and integrity

Skills

Customer service

Verbal communication

Office software

Patience and clarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Will Medley Farmers Insurance in Springfield, IL is seeking a friendly Customer Service Representative to greet clients, answer questions about coverage and billing, and help them navigate policies. You will build genuine connections with our community in a role focused on service and problem solving.

The position emphasizes accurate record-keeping, collaboration with sales, and maintaining a high standard of professional integrity in a friendly, supportive office environment.