Customer Service Representative

The Juris Agency; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Farmers Insurance in Portland is seeking a dedicated Customer Service Representative to greet clients, answer calls, and help policyholders understand their coverage options in person. You will process payments, maintain records, and support agents by identifying gaps in coverage to ensure clients feel secure and cared for.

The role requires an active Oregon Property and Casualty license, and being bilingual in Spanish is essential.

Qualifications

• Active Oregon Property and Casualty license.
• Bi-lingual in Spanish is required.
• Previous experience in an insurance agency or customer-focused office setting.
• High school diploma or equivalent.
• Clear and kind communication on the phone and in emails.
• Ability to navigate multiple software systems to look up policy details.
• Experience with Farmers Insurance policy systems is a plus.
• Comfortable working in an in-person office in Portland.

Responsibilities

• Greet clients who walk in and help them feel welcome and supported.
• Answer incoming calls to resolve billing questions, make policy changes, or address general concerns.
• Help policyholders understand their coverage options and feel confident in their protection.
• Process payments and maintain accurate records in our database.
• Work with agents to identify gaps in coverage and offer solutions that bring peace of mind.
• Maintain an organized and friendly office space.

Skills

Spanish bilingual

Customer service

Education

High school diploma

Tools

Farmers policy systems

Job description

Job Description

Welcome to Farmers Insurance, where we believe that insurance is about more than just policies—it is about helping our neighbors in Portland prepare for the unexpected. We are looking for a dedicated Customer Service Representative to join our local office team. When you walk through our doors, you will find a space where we value genuine connection over rigid corporate scripts. Our office is a place where every interaction matters, and your ability to listen and provide helpful, clear answers will be the heartbeat of our daily operations. You will be the first face our clients see and the first voice they hear, setting the tone for their entire experience. We take pride in building long-term relationships with the people in our community, ensuring they feel cared for rather than just processed. If you are someone who enjoys turning a confusing situation into a moment of clarity and wants to work in a supportive, friendly atmosphere, we would be delighted to have you join us.

Placement will be at a local Farmers Agency

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Mon-Fri Schedule

Responsibilities

Greet clients who walk through our doors and help them feel welcome and supported.

Answer incoming calls to resolve billing questions, make policy changes, or address general concerns.

Help our policyholders understand their coverage options so they feel confident in their protection.

Process payments and maintain accurate records in our database.

Work alongside the agents to identify gaps in coverage and offer solutions that bring our clients peace of mind.

Maintain an organized and friendly office space where clients feel comfortable sharing their needs.

Requirements

Active Oregon Property and Casualty insurance license.

Bi-lingual in Spanish is required.

Previous experience working in an insurance agency or a customer-focused office setting.

High school diploma or equivalent.

Clear and kind communication skills when speaking on the phone and writing emails.

Ability to navigate multiple software systems at once to look up policy details.

Experience with Farmers Insurance policy systems is a plus.

Comfortable working in an in-person office environment in Portland.