Customer Service Representative

Roylo Partners; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Roylo Partners is hiring a Customer Service Representative in West Columbia, SC to answer questions, document requests, and guide customers through the next steps. This is a full-time, on-site role with training on our services, systems, and escalation process.

You will respond by phone, email, and approved in-person channels; confirm details before recording; explain service options and timelines; and update records so the next colleague can pick up where you left off.

Qualifications

• A high school diploma is sufficient.
• CRM or ticketing system experience is useful but not essential.
• Training will cover tools and service information for this role.

Responsibilities

• Respond to customer questions by phone, email, and approved in-person channels.
• Confirm contact, account, and request details before recording an interaction.
• Explain established service options, timelines, and next steps in plain language.
• Resolve routine issues within approved guidelines and escalate exceptions promptly.
• Update the customer record so the next colleague can see what has already happened.
• Follow up on open requests and close records only after the required action is complete.

Skills

Communication

Patience

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Ticketing system

Job description

A customer should not need to repeat the same problem to three different people.

We are hiring a Customer Service Representative in West Columbia to answer questions, document requests, and help customers understand the next step. This is a full-time, on-site role with training on the organization’s services, systems, and escalation process.

Own the request from first contact

• Respond to customer questions by phone, email, and approved in-person channels.
• Confirm contact, account, and request details before recording an interaction.
• Explain established service options, timelines, and next steps in plain language.
• Resolve routine issues within approved guidelines and elevate exceptions promptly.
• Update the customer record so the next colleague can see what has already happened.
• Follow up on open requests and close records only after the required action is complete.

Use judgment as well as courtesy

Bring clear spoken and written communication, patience, and confidence using a computer while speaking with a customer. Experience from retail, hospitality, reception, call-center, volunteer, or community-facing work can all be relevant.

A high school diploma or equivalent is sufficient. Previous experience with a CRM or ticketing system is useful but not essential. Training will cover the tools and service information specific to this role.

Measure service by what happens next

Strong performance means the customer receives an accurate answer or a clear handoff, the record is complete, and promised follow-up happens on time. The role may involve service targets, but accuracy and appropriate escalation remain more important than rushing a conversation.

The position is based in West Columbia, South Carolina and requires regular attendance at the confirmed workplace.

Applicants will receive fair consideration based on their ability to perform the role, and reasonable accommodation is available through the employer’s approved process.