Customer Service Representative

Roylo Partners; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Roylo Partners in San Antonio, TX is hiring a Customer Service Representative to answer questions, document requests, and guide customers through the next steps. The role is full-time and on-site, with training on services, systems, and escalation processes.

You will respond by phone, email, and approved in-person channels; verify contact and request details; explain service options and timelines; resolve routine issues; and update records so the next agent can continue seamlessly.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is beneficial.
• Ability to use CRM or ticketing systems is helpful.

Responsibilities

• Own the request from first contact and guide the customer.
• Respond to questions by phone, email, and approved in-person channels.
• Confirm contact, account, and request details before recording interactions.
• Explain service options, timelines, and next steps clearly.
• Resolve routine issues within approved guidelines and escalate when needed.
• Update the customer record so the next colleague can see prior activity.
• Follow up on open requests and close records after actions are complete.

Skills

Customer service

Communication

CRM familiarity

Multichannel support

Education

High School Diploma or equivalent

Tools

CRM software

Ticketing system

Job description

A customer should not need to repeat the same problem to three different people.

We are hiring a Customer Service Representative in San Antonio to answer questions, document requests, and help customers understand the next step. This is a full-time, on-site role with training on the organization’s services, systems, and escalation process.

Own the request from first contact

• Respond to customer questions by phone, email, and approved in-person channels.
• Confirm contact, account, and request details before recording an interaction.
• Explain established service options, timelines, and next steps in plain language.
• Resolve routine issues within approved guidelines and escape exceptions promptly.
• Update the customer record so the next colleague can see what has already happened.
• Follow up on open requests and close records only after the required action is complete.

Use judgment as well as courtesy

Bring clear spoken and written communication, patience, and confidence using a computer while speaking with a customer. Experience from retail, hospitality, reception, call‑center, volunteer, or community-facing work can all be relevant.

A high school diploma or equivalent is sufficient. Previous experience with a CRM or ticketing system is useful but not essential. Training will cover the tools and service information specific to this role.

Measure service by what happens next

Strong performance means the customer receives an accurate answer or a clear handoff, the record is complete, and promised follow-up happens on time. The role may involve service targets, but accuracy and appropriate escalation remain more important than rushing a conversation.

The position is based in San Antonio, Texas and requires regular attendance at the confirmed workplace.