Customer Service Representative

Brenntag Chemicals Malaysia Sdn. Bhd.; Wauwatosa (WI); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health insurance

Retirement savings plan

Flexible working hours

Remote work options

Professional development opportunities

Job summary

Brenntag Chemicals Malaysia Sdn. Bhd. is seeking a detail-oriented professional to process customer orders and collaborate with sales to answer product questions.

The role involves monitoring inventory and delivery dates, proactively notifying customers of potential issues, and coordinating with purchasing, inventory, and traffic teams to source alternatives and expedite rush requests. The ideal candidate excels at multi-tasking, has strong communication and organizational skills, and thrives in

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must interpret instructions furnished in written, oral, diagram or schedule form.
• Associates degree and/or equivalent work experience

Responsibilities

• Processing all customer orders for the accounts they are assigned.
• Partnering with Sales Representatives to resolve customer product questions.
• Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested.
• Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems.
• Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer.
• Work with internal resources to coordinate and expedite rush product requests.

Skills

Multi-tasking

Communication

Organization

Fast-paced environment

Customer focus

Education

Associates degree

Job description

Responsibilities include but are not limited to:

• Processing all customer orders for the accounts they are assigned
• Partnering with Sales Representatives to resolve customer product questions
• Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested
• Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems
• Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer
• Work with internal resources to coordinate and expedite rush product requests.

Individuals that have the following skills and experience will excel in this position:

• Ability to multi-task
• Excellent verbal and written communication skills
• Excellent organization and coordination skills
• Proven experience working in a fast-paced environment
• Desire to exceed customer expectations

Qualification s:

• Ability to read and interpret documents such as safety rules, operating and
• maintenance instructions, procedure manuals
• Ability to write routine reports and correspondence
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Must interpret instructions furnished in written, oral, diagram or schedule form.
• Associates degree and/or equivalent work experience

Our Offer

Objective: Present the main benefits and incentives for this role.

Guidelines: Highlight fair salary, bonuses, and other financial incentives if applicable. Mention also non-monetary benefits like health insurance, retirement plans, and flexible working hours. Emphasize any unique company perks or cultural aspects:

• Competitive and fair salary
• Comprehensive health insurance
• Retirement savings plan
• Flexible working hours and remote work options
• Professional development opportunities

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.