Customer Service Representative

Brenntag Group; Wauwatosa (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health insurance

Retirement savings plan

Flexible working hours

Job summary

Brenntag Group in Wauwatosa, Wisconsin is seeking a Customer Service Representative to process orders, coordinate with Sales, and monitor inventory and delivery dates to ensure on-time fulfillment for assigned accounts.

You will work with internal teams to resolve questions, provide alternatives when delays arise, and strive to exceed customer expectations through clear communication and proactive problem solving.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to problem solve and apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Must interpret instructions furnished in written, oral, diagram or schedule form.

Responsibilities

• Process all customer orders for assigned accounts.
• Partner with Sales Representatives to resolve product questions.
• Monitor inventory, order status and delivery dates for on-time delivery.
• Proactively notify customers of potential delivery problems and provide alternatives.
• Coordinate with purchasing, inventory control and traffic to source substitutes.
• Expedite rush product requests with internal teams.

Skills

Multitasking

Communication

Organization

Problem solving

Arithmetic skills

Reading documents

Education

Associates degree

Job description

## Customer Service RepresentativeApply: Onsite: Wauwatosa, Wisconsin, USA: Full time: Posted Today: JR113234# Responsibilities include but are not limited to: · Processing all customer orders for the accounts they are assigned· Partnering with Sales Representatives to resolve customer product questions· Monitoring inventory, order status and delivery dates to ensure the correct product is delivered to the customer in the time frame they requested· Proactively notifying customers of potential delivery problems and providing alternatives to resolve the problems· Work with internal resources such as purchasing, inventory control and traffic to source and suggest alternatives for the customer· Work with internal resources to coordinate and expedite rush product requests.Individuals that have the following skills and experience will excel in this position:· Ability to multi-task· Excellent verbal and written communication skills· Excellent organization and coordination skills· Proven experience working in a fast-paced environment· Desire to exceed customer expectations **Qualification**s:· Ability to read and interpret documents such as safety rules, operating and· maintenance instructions, procedure manuals· Ability to write routine reports and correspondence· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages· Ability to problem solve and apply concepts of basic algebra.· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists· Must interpret instructions furnished in written, oral, diagram or schedule form.· Associates degree and/or equivalent work experience # **Our Offer** Objective: Present the main benefits and incentives for this role.Guidelines: Highlight fair salary, bonuses, and other financial incentives if applicable. Mention also non-monetary benefits like health insurance, retirement plans, and flexible working hours. Emphasize any unique company perks or cultural aspects:* Competitive and fair salary* Comprehensive health insurance* Retirement savings plan* Flexible working hours and remote work options* Professional development opportunitiesBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.