Customer Service Representative

Brenntag; Sand Springs (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Healthcare options and 401(k)

Job summary

Brenntag is seeking a Customer Service Representative to join our Account Team. You will handle order processing, provide timely customer communication, and collaborate across internal teams to ensure accurate data and a seamless order lifecycle.

Strong CRM and MS Office skills, plus experience with Salesforce and EDI, are highly valued in this fast-paced role. Ideal candidates bring 2+ years in customer service, or 5+ years in chemical distribution/manufacturing, and demonstrate teamwork,

Qualifications

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline; or 5+ years in Chemical Distribution or Manufacturing is a plus.
• Ability to problem solve, work independently, and demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at handling competing priorities in a fast-paced, deadline-driven environment.
• Strong organization and prioritization skills.
• CRM Experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and Team Collaboration tools.

Responsibilities

• Order entry, management and processing with accurate, timely updates to customers.
• Manage internal and external requests across multiple channels and report requirements to determine solutions.
• Build and develop customer relationships through proactive, knowledgeable communication.
• Safeguard data integrity and ensure visibility across internal teams to reduce errors.
• Ensure compliance with safety, quality and regulatory policies in daily functions.

Skills

CRM experience

Multitasking

Clear communication

Attention to detail

Teamwork

Prioritization

Problem solving

Customer satisfaction

Adaptability

Tools

Salesforce

Microsoft Office

EDI

Team collaboration tools

Job description

Your Role

The Customer Service Representative is a key member of the Customer’s Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition. The Account team’s efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.

The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntag’s Quality Objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform, while staying sensitive to the customer’s changing circumstances.

This role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment , and leading all order related communication to the customer. This role is instrumental to Brenntag’s Service Excellence commitment and must be represented with personal, genuine, and insightful efforts through each step of the customer journey.

Responsibilities

Job Description:

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the
  customer rather than treat service as a solo act. Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
• Data Integrity: Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer’s data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Your Profile

Education/Experience:

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR, 5+ years of
  relevant professional experience, Chemical Distribution or Manufacturing is a plus.

• Must have the capacity to problem solve, work independently, and consistently demonstrate strong
  listening, speaking and decision-making skills.

• Excellent interpersonal skills with a passion for collaboration.

• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.

• Strong organization and prioritization skills.

• CRM Experience required, preferably Salesforce.

• Experience with Microsoft Office Suite and Team Collaboration tools.

Skills:

• Computer Skills: Proficient user of MS office

• Proficiency in multitasking

• Ability to communicate clearly and professionally both in verbal and written correspondence.

• Demonstrates a commitment to customer satisfaction.

• Impeccable attention to detail and follow up skills.

• Ability to prioritize and multitask in a fast-paced environment.

• Ability to adapt to change in the workplace.

• Ability to support change in the workplace and effectively train team members.

• Teamwork oriented with proven results motivating others within a team environment.

Our Offer

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

• Paid parental leave

• Education assistance program

• Employee assistance program

• Various healthcare plan options as well as 401(k)

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [e-mail] (phone, tty, fax, email, etc.).

Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.