Counter Sales - Plumbing HVAC Wholesale

Torrco; New Haven (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company匹

Job summary

Torrco in New Haven, CT, is seeking a Counter Salesperson to be a key contact for trade customers, offering knowledgeable, responsive service in a fast-paced plumbing and HVAC wholesale setting.

You will help customers identify products, process orders, and build relationships that drive repeat business while delivering a great experience across counter, phone, and email channels.

Qualifications

• 1–3 years of sales, customer service, or related experience preferred.
• Plumbing and HVAC product knowledge is a plus, but a willingness and ability to learn is essential.
• Strong customer service, communication, and relationship-building skills.

Responsibilities

• Assist customers at the counter, by phone, and via email with product selection, pricing, availability, and order status.
• Enter and process sales orders accurately with correct products, quantities, pricing, and delivery instructions.
• Follow up on orders and resolve customer issues to ensure a smooth experience.

Skills

Customer service

Sales experience

Communication

Relationship-building

Education

High school diploma

Tools

POS systems

Microsoft Office

Eclipse/Eterm

Job description

Job Details

Job Location: New Haven - New Haven, CT 06511, Position Type: Full Time, Salary Range: $20.00 - $30.00 Hourly, Job Shift: Monday to Friday 7:30 am to 4:30 pm, Job Category: Sales,

Torrco is a fourth-generation, family-owned leading supplier of plumbing, piping, HVAC, and kitchen and bath products. Our people are at the heart of our success, and we’re committed to creating a workplace where employees are valued, supported, and given opportunities to grow. Whether you're building your skills or building a career, we want you to grow with us

As a Counter Salesperson, you’ll be a key point of contact for our trade customers, providing knowledgeable, responsive service in a fast-paced plumbing and HVAC wholesale environment. You’ll help customers identify the right products, process orders, solve problems, and build relationships that drive repeat business.

Whether assisting a customer at the counter, over the phone, or by email, you’ll combine product knowledge, customer service, and sales to deliver a great experience.

What You'll Do

• Assist customers at the counter, by phone, and via email with product selection, technical questions, pricing, availability, and order status.
• Recommend products and solutions based on customer needs and application.
• Accurately enter and process sales orders, ensuring correct products, quantities, pricing, and delivery instructions.
• Follow up on orders and proactively resolve customer issues.
• Build strong relationships with customers to support repeat business and sales growth.
• Develop and maintain strong knowledge of Torrco's plumbing and HVAC product lines.
• Partner with other sales team members to support customer accounts and identify sales opportunities.
• Coordinate with Purchasing, Shipping, Credit, and Billing to ensure a smooth customer experience.
• Assist with pulling and staging customer orders for pickup or delivery when needed.

What We Are Looking For

• 1–3 years of sales, customer service, or related experience preferred. Plumbing, HVAC, building materials, or wholesale distribution experience is a plus.
• Plumbing and HVAC product knowledge is a plus, but a willingness and ability to learn is essential.
• Strong customer service, communication, and relationship-building skills.
• Comfortable working in a fast-paced environment and managing multiple customer needs at once.
• Strong problem-solving skills, attention to detail, and basic math skills.
• Comfortable using computer-based order-entry/POS systems and Microsoft Office; Eclipse/Eterm experience is a plus.
• Dependable, professional, and team-oriented with the ability to think on your feet.
• High school diploma or equivalent required; relevant vocational or technical training is a plus.

Physical Demands

This position regularly requires standing, reaching, bending, kneeling, and handling products and materials. Employees must be able to regularly lift up to 25 lbs., frequently lift up to 50-75 lbs., and occasionally move heavier materials using appropriate equipment or assistance.

Schedule

Trade branch hours are generally Monday through Friday, 7:30 a.m. to 5:0 p.m., but may vary by location. Your scheduled hours will fall within the branch's hours of operation.

Compensation structure is an hourly wage paid weekly + monthly commission based on your sales.

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Company-paid life insurance
• Short- and long-term disability benefits
• Additional employee benefits and programs

Eligibility and benefit terms vary by plan and are subject to applicable plan documents.

Torrco is a drug-free workplace, you must be able to pass a background check and pre-employment drug screen in accordance with state and federal regulations.

This job description is not all inclusive. Torrco reserves the right to amend this job description at any time. Torrco is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.