Customer Service Representative

Posted by: Haalufa USA, Inc -HR; Washington, Virginia (District of Columbia, MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A local service provider is seeking a motivated Customer Service Representative in the DMV Area. The ideal candidate must have a High School Diploma or GED and at least one year of customer service experience. Responsibilities include answering customer messages, addressing complaints, and providing assistance on service policies. Candidates should have basic technical skills and attention to detail. The role offers standard hours with potential overtime based on demand.

Qualifications

• Entry Level, one year of customer service experience.

Responsibilities

• Answering and returning customer messages promptly.
• Providing first line response to customer complaints and inquiries.
• Assisting customers with accessibility information needs.

Skills

Technical skills

Proficiency with computers and databases

Attention to detail

Education

High School Diploma or GED

Job description

Haalufa USA, Inc., is currently seeking a motivated, career and tech-oriented professional to fill a Customer Service Representative Position in the DMV Area – District of Columbia, Maryland and Virginia. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail]

A Data Entry Technician, you must have both foundational or basic technical skills with speed and accuracy. You’ll be expected to have proficiency with computers, databases, and software, and attention to details to efficiently input information into electronic systems.

Daily Tasks

• Responsible for answering and returning customer messages, internal and outside agencies phone calls by the next business day.
• Provides first line response to eligibility. customer complaints by reviewing, investigating and closing cases in COM within 5 business days.
• Supports customers with accessibility information needs by providing first line information and assistance on service access card, policy, and procedures.

Education Requirements

• High School Diploma or GED

Work Experience

• Entry Level, One (1) year of customer service experience.

Hours and Compensation

Standard hours are from 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty-seven and one-half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one-half hour unpaid lunch break. Overtime: Hours worked in excess of forty (40) hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance.

Haalufa USA, Inc – is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.