Customer Service Representative

CryptoGex; Washington (District of Columbia); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Career growth opportunities

Training and development programs

Supportive team environment

Job summary

CryptoGex is seeking a dependable Customer Service Representative to support attendee communications and client interactions for our events. You will be a key contact for attendees, partners, and vendors, handling inquiries and resolving issues before, during, and after events.

The role involves on-site support at live events when needed, ensuring a positive attendee experience and maintaining accurate records of interactions and feedback.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Problem-solving mindset with attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills (Microsoft Office, email platforms, CRM systems)

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about event schedules, registration, and logistics.
• Assist attendees with registration issues and ticketing support.
• Handle and resolve customer concerns professionally and efficiently.
• Maintain records of customer interactions and feedback.
• Support on-site customer service during live events when needed.
• Follow company procedures and service standards

Skills

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM systems

Email platforms

Job description

About Us

At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events.

Position Overview

We are looking for a dependable and customer-focused Customer Service Representative (CSR) to support attendee communications and client interactions for our events.

The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about event schedules, registration, and logistics
• Assist attendees with registration issues and ticketing support
• Handle and resolve customer concerns professionally and efficiently
• Maintain records of customer interactions and feedback
• Support on-site customer service during live events when needed
• Follow company procedures and service standards

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Problem-solving mindset with attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, email platforms, CRM systems)

Compensation & Benefits

• Competitive hourly pay ($18.50 - $28.50/hour)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Career growth opportunities within events and operations
• Training and development programs
• Supportive team environment