Customer Account Representative

CryptoGex; Washington (District of Columbia); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Insurance benefits

Paid time off

Professional development

Career growth opportunities

Collaborative culture

Job summary

CryptoGex in Washington, DC is hiring a Customer Account Representative to manage customer accounts, provide ongoing support, and be the primary contact for client inquiries. This role requires excellent communication, attention to detail, and a commitment to delivering outstanding customer service.

You will build relationships, respond by phone, email, and in person, maintain accurate account records, and help drive account retention through responsive service.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred but not required.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Build and maintain positive relationships with customer accounts.
• Respond to client inquiries by phone, email, and in person.
• Update and maintain accurate customer account records.
• Prepare account reports and maintain documentation.
• Monitor customer satisfaction and follow up on outstanding requests.
• Support account retention by providing responsive and professional service.

Skills

Communication skills

Organizational skills

Multitasking

MS Office

Team player

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

About Us

AtCryptoGex, we specialize in designing and delivering high-impact technology experiences. We bring innovation to life through conferences, tech exhibitions, and immersive brand environments that connect companies with forward-thinking audiences.

Position Overview

We are currently hiring a Customer Account Representative to join our team in Washington, DC. The Customer Account Representative will manage customer accounts, provide ongoing support, and serve as a primary point of contact for client inquiries. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Build and maintain positive relationships with customer accounts
• Respond to client inquiries by phone, email, and in person
• Update and maintain accurate customer account records
• Prepare account reports and maintain documentation
• Monitor customer satisfaction and follow up on outstanding requests
• Support account retention by providing responsive and professional service

Qualifications

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred but not required
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office Suite
• Ability to work effectively in a fast-paced, team-oriented environment

Compensation & Benefits

• Competitive hourly pay ($20.00 - $28.00/hour)
• Health, dental, and vision insurance options
• Paid time off and company holidays
• Ongoing training and professional development
• Career growth opportunities within the company
• Positive, collaborative workplace culture