Event Customer Support Specialist — Attendee Experience

CryptoGex; Inglewood (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Career growth

Training programs

Supportive team

Job summary

CryptoGex is seeking a dependable Customer Service Representative to support attendee communications and client interactions for live events. You will act as a primary contact for attendees, partners, and vendors, handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Responsibilities include responding via phone, email, and chat; guiding attendees on schedules and registration; assisting with ticketing; maintaining interaction records; and

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills (Microsoft Office, email platforms, CRM systems).

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about event schedules, registration, and logistics.
• Assist attendees with registration issues and ticketing support.
• Handle and resolve customer concerns professionally and efficiently.
• Maintain records of customer interactions and feedback.
• Support on-site customer service during live events when needed.
• Follow company procedures and service standards.

Skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

CryptoGex is seeking a dependable Customer Service Representative to support attendee communications and client interactions for live events. You will act as a primary contact for attendees, partners, and vendors, handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Responsibilities include responding via phone, email, and chat; guiding attendees on schedules and registration; assisting with ticketing; maintaining interaction records; and