Customer Service Representative

Provide A Ride; Warrensville Heights (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Employee appreciation events

Job summary

Provide A Ride is seeking a Customer Service Representative for in-office work in Warrensville Heights, OH. The role pays $15/hour with full-time weekday shifts from 7:00 AM to 8:00 PM and training provided.

You will be the first point of contact for customers needing transportation assistance and will coordinate with management and office staff to schedule trips accurately. No prior experience is required; training will be provided, and you will work with a friendly, mission-driven team in a

Qualifications

• No prior experience required; training provided.
• Strong phone etiquette and customer-focused mindset.
• Accurate data entry and record-keeping.

Responsibilities

• Answer incoming calls in a professional, timely manner.
• Screen and transfer calls to the appropriate team members.
• Interview customers to determine transportation needs and eligibility.
• Accurately input trip details and maintain up-to-date customer records.
• Assign trips using scheduling software for efficiency.
• Document compliments, concerns, and feedback per procedure.
• Foster a respectful, supportive environment for customers and coworkers.

Skills

Phone skills

Attention to detail

Computer literacy

Team player

Customer service

Tools

Scheduling software

Job description

Customer Service Representative – $15/hr | Multiple Shifts | In-Office

Warrensville Heights, OH
$15/hour
Full-time | Monday – Friday | Shifts between 7:00 AM – 8:00 PM

Are you a people person who thrives in a fast-paced environment? Do you enjoy helping others and being part of a mission-driven team? We’re looking for friendly, reliable Customer Service Representatives (CSRs) to join our in-office team in Warrensville Heights.
As a CSR, you’ll be the first point of contact for customers needing transportation assistance. You’ll work closely with our management team and office staff to deliver excellent service and schedule transportation effectively and accurately.

What You’ll Do:

• Answer incoming calls in a professional, timely manner
• Screen and transfer calls to appropriate team members
• Interview customers to determine transportation needs and eligibility
• Accurately input trip details and maintain up-to-date customer records
• Assign trips using scheduling software for maximum efficiency
• Document compliments, concerns, and feedback per procedure
• Create a respectful, supportive environment for customers and coworkers

What You Bring:

• A professional and friendly phone manner
• Strong attention to detail and data accuracy
• Comfort working on a computer with scheduling software
• A team player attitude and commitment to excellent service
• No previous experience required—we provide training!

What You’ll Get:

• $15/hour
• Full-time, consistent weekday schedule
• Paid holidays
• Employee appreciation events
• A supportive and mission-focused team

Provide A Ride is an Equal Opportunity Employer