Customer Service Representative - Part Time

Basin Disposal Inc; Pasco (WA); On-site; USD 21,000 - 28,000; Part time

Job summary

Basin Disposal Inc in Pasco, WA is seeking a part-time Customer Service Representative to serve as a liaison for customers, provide product and service information, and resolve issues with accuracy and empathy.

The role emphasizes handling calls, building relationships, updating records, and following procedures to ensure high customer satisfaction. A high school diploma and strong communication skills are preferred.

Qualifications

• Experience in customer service or call center is preferred.
• Strong communication and listening skills.
• Able to work part-time and adhere to schedules.

Responsibilities

• Serve customers via phone, email, and in person according to company standards.
• Identify customer needs and provide accurate information.
• Resolve issues and follow up to ensure satisfaction.
• Enter and update customer records and process orders.
• Coordinate with drivers and departments using clear communication.
• Maintain confidentiality and comply with company policies.

Skills

Customer service experience

Phone handling

Attention to detail

Communication skills

Multitasking

Time management

Education

High school diploma

Job description

Job descriptionBASIN DISPOSAL INCJob Type: Part-TimeMonday-FridayAvailable Schedules: 12:30pm-5:30pm or 9:00am-2:00pmWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersDuties include the following:1. Serve customers and provide quality service support either by telephone, electronically, email and/or face to face in accordance with company standards, procedures and policies.2. Verify, print, maintain and copy records, work orders, route books, files, packer tickets and coupons to ensure accuracy and timeliness.3. Document, communicate and make necessary corrections of documents as needed.4. File, pack, and store identified files and records following the box storage retention guidelines.5. Respond to drivers and relay work orders, messages and information to drivers using two-way radios.6. Serve customers and answer inquires and questions, handle complaints, troubleshoot problems, provide information and address their needs.7. Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.8. Use software, databases, scripts and tools appropriately.9. Understand and strive to meet or exceed service metrics while providing excellent consistent customer service.10. Enter and/or update customer information.11. Identify and escalate priority issues.12. Document all call information according to standard operating procedures13. Collects and receives payments and assists customers as assigned: balance cash drawers, adjustments, transfers, and closing of accounts as appropriate.14. Basic Cashier responsibilities as assigned and in accordance with company policies.Performance Expectations:1. Provide Excellent Customer Service. Anticipate, assess, and respond effectively to the needs of diverse customers, both internal and external, provide consistently excellent service that is timely, accurate, courteous, professional and respectful.2. Maintain a high level of confidentiality and discretion in working with customer information, including Payment Card Industry (PCI) regulations.3. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work.4. Maintain regular and punctual attendance.5. Work Safely. Recognize and mitigate safety hazards on the job. Work to create a hazard-free, accident-free environment.6. With the interests of the Company, perform all interactions to the highest principles of business ethics, avoid activities that are in conflict, or give the appearance of being in conflict.SkillsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeKey Skills and Competencies:Basic accounting skillsComputer skillsInterpersonal skillsCommunication skills- verbal and writtenListening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collectionCustomer service orientationAdaptabilityInitiativeStress toleranceJob Type: Part-timeAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EOE, including disability/vets.