Bilingual Service Agent

Government Employees Insurance Company; El Paso (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

GEICO in Texas seeks a customer service professional to resolve inquiries, explain coverage, and update policies. The role involves handling inbound calls and assisting walk-in clients to ensure accurate and timely service.

Ideal candidates will have a Texas General Lines P&C license (preferred), a high school diploma, and strong communication skills in both Spanish and English, with dependable, office-based work habits.

Qualifications

• Active General Lines Property and Casualty Agent license for Texas preferred.
• High school diploma or equivalent.
• Prior customer service experience preferred.
• Demonstrated job stability.
• Effective verbal and written communication skills.
• Bilingual Spanish/English.
• Excellent computer and multi-tasking skills.
• High level of dependability.
• Ability to gather accurate information.
• Must be comfortable working in an office environment.

Responsibilities

• Resolve customer inquiries, explain insurance coverage and make changes to policies.
• Handle inbound calls for service.
• Help customers that come into the office for service.
• Work with the customer to ensure they are properly insured.
• Take calls and handle each request to ensure customers are satisfied on the first call.
• Offer additional insurance products to fill gaps on our customer's policy.
• Navigate our internal computer system to look up customer information and update policies.
• Make outbound calls to prospective customers.

Skills

Bilingual Spanish/English

Excellent computer and multitasking

Prior customer service experience

Effective verbal and written comunmuni

High dependability

Ability to gather accurate information

Office environment adaptability

Education

High school diploma or equivalent

Tools

Active General Lines Property and Casualty Agent license (Texas)

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Job Duties & Responsibilities:

• Resolve customer inquiries, explain insurance coverage and make changes to policies
• Handle inbound calls for service
• Help customers that come into the office for service
• Work with the customer to ensure they are properly insured
• Take calls and handle each request to ensure customers are satisfied on the first call
• Offer additional insurance products to fill gaps on our customer's policy
• Navigate our internal computer system to look up customer information and update policies
• Make outbound calls to prospective customers.

Candidate Qualifications:

• Active General Lines Property and Casualty Agent license for Texas preferred
• High school diploma or equivalent
• Prior customer service experience preferred
• Demonstrated job stability
• Effective verbal and written communication skills
• Bilingual Spanish/English
• Excellent computer and multi-tasking skills
• High level of dependability
• Ability to gather accurate information
• Must be comfortable working in an office environment

The GEICO Pledge:

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment.

We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.