Customer Service Representative

supply-chain; Frankfort (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

supply-chain in Frankfort, Kentucky is seeking a detail-oriented Customer Service Clerk to process orders and prepare correspondence to fulfill customer needs. You will provide product, service, and transit information and act as a liaison to help resolve issues.

Key tasks include maintaining customer records, processing adjustments, preparing reports by collecting and analyzing data, assisting with order and product management, and performing other duties as assigned.

Qualifications

• High School Diploma or Equivalent required.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Data entry

Reporting

Customer service

Warehouse experience

Education

High School Diploma or Equivalent

Job description

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.