Customer Service Representative

Staffmark Group; Upland (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision coverage

Life and disability insurance

Optional 401(k) plan

Supportive team environment

Job summary

Staffmark Group in Upland, CA is hiring a Customer Happiness Specialist to assist residents and businesses by phone and in person, solving problems and providing accurate information about utility accounts, payments, licensing, and city services.

This role requires a high school diploma or GED, 1–2 years of customer service, strong communication, and the ability to multi-task in a fast-paced municipal environment. Training on billing software and city policies is provided.

Qualifications

• High school diploma or GED required; coursework in business or customer service preferred.
• 1–2 years of customer service in municipal environment.
• Strong communication skills and ability to handle sensitive information.

Responsibilities

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

Skills

Verbal and written communication

Multitasking

Confidentiality handling

Education

High school diploma or GED

Coursework in business administration or customer service

Microsoft Office basics and accounts systems

Tools

Microsoft Office

Customer account systems

Job description

Now hiring for a Customer Service Representative Location: Upland, CA Pay Rate: $20.00 - $26.00 per hour Monday - Thursday | 7:00 AM - 6:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service Representative jobs in Upland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional coursework in business administration, customer service, accounting, or a related field preferred.
• Basic proficiency with Microsoft Office and computerized customer account systems.
• Ability to learn municipal policies, utility billing procedures, and cash handling practices.

Experience Requirements

• 1 to 2 years customer service in a city or county environment.
• Experience handling customer inquiries, account issues, and payment transactions.
• Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
• Ability to manage multiple tasks and provide accurate information in a fast-paced environment.
• Experience maintaining confidential records and handling sensitive customer information.

Preferred Qualifications

• Experience with utility billing, collections, licensing programs, or municipal government services.
• Knowledge of customer account management and cash receipting procedures.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle difficult customer situations with professionalism and empathy.
• Experience working with billing software, databases, and customer relationship management systems.

Physical Capabilities

• Ability to sit, stand, and work at a customer service counter for extended periods.
• Frequently use computers, telephones, and office equipment throughout the workday.
• Ability to communicate clearly in person, by phone, and through written correspondence.
• Capable of performing repetitive data entry and administrative tasks with accuracy.

Job Duties

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also. -Staffmark, Customer Service Rep

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.