Customer Service Representative

Lifetime Brands; Las Cruces (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

Lifetime Brands is seeking a dedicated Customer Service Representative to service a core customer base and their Sales contacts, ensuring accurate and timely order fulfillment and high customer satisfaction.

The role emphasizes effective communication, issue resolution, and collaboration with internal teams to resolve order-related concerns and claims, while maintaining thorough order tracking and reporting.

Qualifications

• HS Diploma required.
• 1 year of relative Customer Service Experience.
• Knowledge of supply chain, logistics and order-to-cash processes is a plus.
• Strong written and oral communication skills.
• Strong analytical skills.
• General knowledge of office software programs, such as Word and Excel; must demonstrate strong computer skills.

Responsibilities

• Confirm purchase orders for assigned customer base using parameters provided by management.
• Assess and resolve pricing and quantity issues on purchase orders.
• Work with team members and other departments on resolving issues with orders.
• Correspond with customers.
• Use reports and other tools to maintain and track orders.
• Review, evaluate and research claims from customers.
• Provide back up support to other team members, when necessary.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Analytical skills

Computer skills

Education

High School Diploma

Tools

Word & Excel

Job description

Position Summary

The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders.

Duties & Responsibilities

• Confirm purchase orders for assigned customer base using parameters provided by management
• Assess and resolve pricing and quantity issues on purchase orders
• Work with team members and other departments on resolving issues with orders
• Correspond with customers
• Use reports and other tools to maintain and track orders
• Review, evaluate and research claims from customers
• Provide back up support to other team members, when necessary
• Perform other duties as assigned

Experience & Qualifications

• HS Diploma required
• 1 year of relative Customer Service Experience
• Knowledge of supply chain, logistics and order to cash processes is a plus
• Strong written and oral communication skills
• Strong analytical skills
• General knowledge office software programs, such as Word and Excel and must
• demonstrate strong computer skills in general.