Customer Service Representative

Loving Air Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

In-office

Team environment

Integrity culture

Job summary

Loving Air Inc. in Fredericksburg, VA is seeking an in-office Customer Service Specialist to answer calls, manage appointments, and provide pricing and service history.

You will process payments, support marketing campaigns, document interactions in ServiceTitan, and help retain customers while upholding our values of integrity and teamwork.

Qualifications

• 12 years of customer service or call center experience preferred.
• Strong phone and communication skills.
• Ability to manage multiple tasks in a fast paced environment.
• Proficiency in Microsoft Office; ServiceTitan experience preferred.
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor.
• Bilingual a plus.

Responsibilities

• Answer inbound calls and schedule service appointments
• Provide customers with account information service history and pricing details
• Resolve customer concerns, complaints and inquiries promptly
• Process payments, renewals, membership sales and cancellation requests
• Follow up with customers to retain services and maintain relationships
• Make outbound calls to previous and current customers
• Accurately document calls, notes and job details in ServiceTitan
• Support marketing campaigns and promotions
• Identify opportunities to recommend additional services or memberships
• Prepare reports and correspondence as needed
• Represent Loving Airs core values in every interaction

Skills

Customer service

Phone skills

Communication

Bilingual

Tools

Microsoft Office

ServiceTitan

Job description

Loving Air Inc Fredericksburg VA Full Time In Office

Duties And Responsibilities

• Answer inbound calls and schedule service appointments
• Provide customers with account information service history and pricing details
• Resolve customer concerns complaints and inquiries promptly
• Process payments renewals membership sales and cancellation requests
• Follow up with customers to retain services and maintain relationships
• Make outbound calls to previous and current customers
• Accurately document calls notes and job details in ServiceTitan
• Support marketing campaigns and promotions
• Identify opportunities to recommend additional services or memberships
• Prepare reports and correspondence as needed
• Represent Loving Airs core values in every interaction

What We Offer

• Competitive hourly pay based on experience
• Stable in office position
• Supportive leadership and team environment
• Clear expectations and processes
• Opportunities for growth within the company
• A culture built on integrity urgency and teamwork
• We believe in accountability but we also believe in encouragement communication and doing the right thing

Schedule

• MondayFriday schedule
• Standard business hours
• Full time in office position

Requirements

• 12 years of customer service or call center experience preferred
• Strong phone and communication skills
• Ability to manage multiple tasks in a fast paced environment
• Proficiency in Microsoft Office ServiceTitan experience preferredStrong organizational skills and attention to detail
• Professional appearance and demeanor
• Bilingual a plus

Core Competencies

• Customer first mindset
• Professional communication
• Organization and time management
• Dependability and punctuality
• Team oriented attitude
• Adaptability under pressure
• Commitment to quality and follow through

Physical Demands & Work Environment

• Primarily seated office role
• Frequent phone and computer use throughout the day
• Occasional lifting under 25 lbs
• Moderate office noise environment
• Use of VOIP phone systems and headsets

If you enjoy helping people staying organized and being part of a team that values professionalism and integrity wed love to talk with you