Customer Service Representative

Loving Air Inc.; Fredericksburg (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Supportive leadership

Opportunities for growth

Job summary

Loving Air Inc. in Fredericksburg, VA, is seeking a Customer Service Representative to join our team. This full-time, in-office role involves answering customer calls, scheduling service appointments, and providing account information. Ideal candidates will have 1–2 years of experience, strong phone skills, and a commitment to customer professionalism.

We offer competitive hourly pay, opportunities for growth, and a supportive work environment. At Loving Air, we value integrity and teamwork in every interaction.

Qualifications

• 1–2 years of customer service or call center experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Resolve customer concerns, complaints, and inquiries promptly.
• Accurately document calls, notes, and job details in ServiceTitan.

Skills

Strong phone and communication skills

Organizational skills

Problem-solving

Team-oriented attitude

Tools

Microsoft Office

ServiceTitan

Job description

Career Opportunities with LOVING AIR INC

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Be the voice that customers trust.

Loving Air is a locally owned, family‑run HVAC company serving homeowners and faith‑based organizations in our community. We’re looking for a Customer Service Representative who communicates clearly, solves problems efficiently, and treats every customer with professionalism and care.

This is a fast‑paced, phone‑heavy role that directly impacts customer experience, retention, and company growth.

If you’re organized, positive, and confident on the phone — we’d love to meet you.

Loving Air Inc – Fredericksburg, VA
Full‑Time | In‑Office

Duties And Responsibilities

• Answer inbound calls and schedule service appointments
• Provide customers with account information, service history, and pricing details
• Resolve customer concerns, complaints, and inquiries promptly
• Process payments, renewals, membership sales, and cancellation requests
• Follow up with customers to retain services and maintain relationships
• Make outbound calls to previous and current customers
• Accurately document calls, notes, and job details in ServiceTitan
• Support marketing campaigns and promotions
• Identify opportunities to recommend additional services or memberships
• Prepare reports and correspondence as needed
• Represent Loving Air’s core values in every interaction

What We Offer

• Competitive hourly pay (based on experience)
• Stable, in‑office position
• Supportive leadership and team environment
• Clear expectations and processes
• Opportunities for growth within the company
• A culture built on integrity, urgency, and teamwork

We believe in accountability — but we also believe in encouragement, communication, and doing the right thing.

Schedule

• Standard business hours
• Full‑time, in‑office position

Requirements

• 1–2 years of customer service or call center experience preferred
• Strong phone and communication skills
• Ability to manage multiple tasks in a fast‑paced environment
• Proficiency in Microsoft Office (ServiceTitan experience preferred)
• Strong organizational skills and attention to detail
• Professional appearance and demeanor

Core Competencies

• Professional communication
• Organization and time management
• Dependability and punctuality
• Team‑oriented attitude
• Adaptability under pressure
• Commitment to quality and follow‑through

Physical Demands & Work Environment

• Primarily seated office role
• Frequent phone and computer use throughout the day
• Occasional lifting under 25 lbs
• Moderate office noise environment
• Use of VOIP phone systems and headsets

If you enjoy helping people, staying organized, and being part of a team that values professionalism and integrity — we’d love to talk with you.