Customer Service Representative

Veritiv Corporation; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid time off

Tuition reimbursement

Job summary

Veritiv Corporation is seeking a Customer Service Representative based in the United States. In this role, you will provide high-touch service, ensure customer satisfaction, and manage complex orders. Responsibilities include order entry, complaint management, and collaboration with internal teams.

The ideal candidate will have 1-3 years of experience, proficiency in SAP, and a High School Diploma or GED. Benefits include healthcare, 401(k) matching, and tuition reimbursement.

Qualifications

• 1-3 years of related job experience.
• Ability to work under pressure and adapt to changes.

Responsibilities

• Accurately enter customer orders into the SAP system.
• Provide internal support to Outside Sales Representatives.
• Manage customer complaints related to product use.

Skills

Handling complex orders

Using SAP

Managing multiple projects

Microsoft Office Suite

Education

High School Diploma or GED

Job description

Job Purpose

Our Customer Service Representative will be responsible for providing outstanding high‑touch service to our customers and will oversee their experience with our company. This role will provide proactive communication, follow‑through, and speedy resolution to questions, orders, quotes, and all other inquiries.

Job Responsibilities

• Accurately enter customer orders into the SAP system and provide timely follow‑up via phone, email, fax, or through Sales Representatives.
• Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
• Provide internal support to Outside Sales Representatives and assist with sales initiatives.
• Collaborate with internal departments and other divisions to resolve customer issues efficiently.
• Review customer purchase orders and contracts to ensure accuracy and compliance.
• Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
• Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
• Process order modifications and communicate changes to ensure customer satisfaction.

Qualifications

• Proven experience handling complex orders under tight deadlines.
• Experience using SAP.
• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficiency with Microsoft Office Suite.
• High School Diploma or GED.

Benefits

• Healthcare benefits (medical, dental, vision, health savings account).
• Life, AD&D, and disability insurance.
• 401(k) with match.
• Paid time off and parental bonding time.
• Tuition reimbursement.
• Employee assistance program.
• Annual profit‑sharing program and other fringe benefits.