Customer Service Representative

Addison Group; Darien (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Addison Group in Darien, IL is seeking a Customer Service Representative to manage the full order lifecycle, primarily via email with limited phone contact. The role requires collaborating with internal teams to ensure accurate and timely order fulfillment.

The candidate will enter orders in SAP and Salesforce, provide pricing and quotes, check inventory, handle returns, track orders, and keep customers updated on delivery status, using Excel for order spreadsheets.

Qualifications

• 2-5 years of experience in a customer service role supporting physical products.
• High school diploma or equivalent required.
• Strong Microsoft Office skills, particularly Excel.

Responsibilities

• Entering customer orders in SAP and Salesforce.
• Continued communication with customers over phone and email.
• Provide pricing, quotes, PO's, checking available inventory in SAP.
• Handling customer returns, track and trace orders.
• Following up on order statuses for customers.
• Updating customers regarding their orders and delivery status.
• Working in SAP and Salesforce and within Excel - updating order spreadsheets.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

Salesforce

Excel

Job description

Job Title: Customer Service Representative

Location: Darian, IL

Industry: Manufacturing

Pay: $20-24/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

Job Description:

This position is responsible for managing the full order lifecycle while serving as a key point of contact for customers. The role is largely email-based with limited daily phone communication and works closely with internal teams to ensure accurate and timely order fulfillment.

Key Responsibilities:

• Entering customer orders in SAP and Salesforce
• Continued communication with customers over phone and email
• Provide pricing, quotes, PO's, checking available inventory in SAP
• Handling customer returns, track and trace orders
• Following up on order statuses for customers
• Updating customers regarding their orders and delivery status
• Working in SAP and Salesforce and within Excel - updating order spreadsheets

Qualifications:

• 2-5 years of experience in a customer service role supporting physical products
• High school diploma or equivalent required
• Strong Microsoft Office skills, particularly Excel
• Experience with CRM systems; ERP exposure such as SAP is a plus