Customer Service Representative - Remote, PA

Modivcare; New York (NY); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

AD&D Insurance

Flexible Spending Accounts

401(k) with company match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires attendance at training, accurate documentation, and a professional, courteous attitude to improve health outcomes.

Applicants should have a high school diploma and 0–2 years in a contact center or customer service role, with strong typing and data-entry skills.

Qualifications

• This role requires strong customer service and data-entry ability.
• Ability to learn new technology and follow complex instructions.
• High-volume call environment experience is a plus.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document details of customer complaints and ensure accurate data entry.
• Maintain professional demeanor and adhere to policies.
• Support a 24/7 contact center with possible night/weekend shifts.

Skills

Customer service

Interpersonal skills

Data entry

Typing speed 35 wpm

Independence / teamwork

Learn new technology

Education

High School Diploma

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!MUST LIVE IN PENNSYLVANIA

Required Start date: 12/8/2026

Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.

Work from Home Requirements

• High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
• Ability to directly hardwire to modem
• Dedicated work area separated from other living spaces to ensure privacy of sensitive information
• Ability to attend 100% of training and be on camera for the first 30 days of employment

This role…

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

We are interested in speaking with individuals with the following…

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes.
• Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Pay Rate- $17.00/hr.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

Benefits

• Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post --Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.