Full Time Call Center Representative

Resonance CX Partners; United States; A distancia; USD 21.025 - 29.945; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental, and vision plans

Tuition reimbursement

Employee discounts on watches

Flexible spending accounts

Descripción de la vacante

A prominent call center company seeks a Customer Service representative to provide first-level support and resolution of customer issues. The ideal candidate will have over three years of experience in a call center environment and possess excellent communication and problem-solving skills. This full-time position offers an hourly rate of $18.50, comprehensive benefits, and opportunities for career advancement within a supportive work environment.

Formación

• 3+ years of service-related experience in a call center environment required.
• Experience in remote and fast-paced environments preferred.
• Ability to learn systems and multi-task effectively while assisting customers.

Responsabilidades

• Provide first-level assessment and support for customer issues.
• Answer inbound calls regarding product and parts orders.
• Maintain customer satisfaction ratings based on company criteria.

Conocimientos

Customer service

Problem-solving

Multi-tasking

Communication

Bilingual in Spanish

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

SAP

Descripción del empleo

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Overview

Employer Industry: Watch Manufacturing

Why Consider This Job Opportunity

• Hourly rate of $18.50
• Access to comprehensive benefits including medical, dental, and vision plans
• Opportunities for career advancement within a growing company
• Flexible spending accounts and tuition reimbursement available
• Employee discounts on watches and other perks
• Supportive work environment with mandatory training to stay updated on policies

What To Expect (Job Responsibilities)

• Provide first-level assessment, support, and resolution of customer issues
• Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
• Maintain customer satisfaction ratings based on company criteria
• Handle dispute escalations in accordance with existing policies and procedures
• Keep detailed records of customer interactions and transactions

What Is Required (Qualifications)

• Minimum of 3 years of service-related experience in a call center environment
• Experience in a remote and fast-paced environment
• Ability to learn systems and multi-task while assisting customers
• Basic knowledge of Microsoft Suite, including Outlook, Word, and Excel
• Must be able to work mandatory overtime during peak seasons

How To Stand Out (Preferred Qualifications)

• SAP experience is a plus
• Bilingual in Spanish is a plus

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Customer Service
• Industry: Telephone Call Centers