Customer Service Representative

TradesApp; United States; On-site; USD 36,000 - 42,000; Full time

Job summary

TradesApp is seeking a Customer Service Representative in the United States to manage customer queries and complaints across multiple channels. You will process orders, handle modifications, and elevate issues when needed while staying calm under pressure.

The role requires a high school diploma, comfort with computers, and experience in customer support. You will maintain records of interactions and aim to deliver professional, empathetic service to every customer.

Qualifications

• Experience in customer support.
• Ability to respond promptly to inquiries across channels.
• Maintain a positive, empathetic attitude at all times.
• Comfortable using computers and basic software.

Responsibilities

• Maintain a positive, empathetic, professional attitude toward customers.
• Respond promptly to customer inquiries across channels.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know products well to answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues as necessary.
• Provide feedback on customer service efficiency.
• Assist in leading junior representatives and ensure customer satisfaction.

Skills

Customer service experience

Multichannel communication

Calm under pressure

Computer literacy

Education

High school diploma

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.