Customer Service Representative

Activate Inc.; Ferndale (MI); On-site; USD 26,174 - 30,307; Part time

Job summary

A customer service-focused firm in Michigan is seeking a Customer Service Representative for a one-month contract to support a gifting website. The role entails providing phone and live chat assistance, managing customer data, and ensuring inventory levels are monitored. Ideal candidates should have previous customer service experience and strong attention to detail. This in-office position begins training in January with the program launching in February, offering potential for extension based on performance.

Qualifications

• Previous customer service experience is required (phone and/or live chat).
• Experience using dashboards or order management systems is advantageous.
• Must demonstrate high reliability and consistency in scheduled hours.

Responsibilities

• Provide professional, friendly customer support via phone and chat.
• Assist customers in navigating the private website.
• Monitor available inventory levels and identify discrepancies.

Skills

Customer service experience

Strong data entry skills

Reliability

Attention to detail

Tools

ShipStation

Phone support system

Live chat support system

Job description

This range is provided by Activate Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $22.00/hr

Direct message the job poster from Activate Inc.

Overview

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client’s private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.

This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.

Key Responsibilities

Customer Support

• Provide professional, friendly customer support via phone and live chat during business hours.
• Assist customers in navigating the private website and completing their gift selection.
• Follow all client-specific service guidelines and brand standards.

Order & Data Management

• Update and maintain customer information within an internal dashboard.
• Track gift selections, shipments, and delivery status using ShipStation.
• Accurately document all customer interactions, questions, and resolutions.

Inventory Management

• Monitor available inventory levels.
• Identify discrepancies or low-inventory notifications and escalated when appropriate.

Program Support

• Manage fluctuating call and chat volumes during peak and slow periods.
• Support program accuracy and customer satisfaction by following detailed procedures consistently.

Required Qualifications

• Previous customer service experience is required (phone and/or live chat).
• Experience using dashboards, order management systems, or similar platforms.
• Strong data entry skills and attention to detail.
• High reliability and consistency in meeting scheduled hours.
• Ability to follow defined procedures and maintain accuracy under varying activity levels.

Tools & Systems

• Phone and live chat support system.
• ShipStation for shipment and fulfillment tracking.
• Computer-based role with alternating periods of high and low activity.
• In‑office position during all scheduled hours.

Employment Term

• Training begins the third week of January.
• Program launches February 1.
• Seasonal role lasting approximately 1 month, with potential to extend based on performance and business needs.

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative, Customer Service, and Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage

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