Customer Service Representative

Southern California Hospitals; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Southern California Hospitals is seeking a customer-centric professional to engage with customers across phone, email and chat channels. You will provide knowledgeable answers about products, pricing and availability while collaborating with internal teams to meet each customer’s needs.

The role emphasizes proactive problem solving, excellent communication, and data entry across multiple platforms to ensure a smooth customer experience.

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat


• Provide knowledgeable answers to questions about product, pricing and availability


• Work with internal departments to meet customer's needs


• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Ability to multi-task, organize, and prioritize work