Customer Service Representative

Swooped; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Job summary

Swooped is seeking a Customer Service Representative for a remote role in the United States. You will be the main contact for patients, guiding them through care journeys with professional and compassionate support.

Responsibilities include handling inquiries via phone, email, chat, and text, assisting with account questions, and coordinating with clinical teams to ensure a smooth patient experience. Prior healthcare experience is preferred.

Qualifications

• Minimum of 2 years of customer service experience, with preference for healthcare, telehealth, medical offices, or pharmacy backgrounds.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfort working in a fast-paced, remote environment.
• Ability to multitask while maintaining a positive and professional demeanor.
• Proficiency with computers and customer support platforms.

Responsibilities

• Respond to patient inquiries via phone, email, chat, and text in a timely, professional manner.
• Assist patients with account questions, order updates, and treatment process navigation.
• Coordinate with clinical, pharmacy, and fulfillment teams to maintain a seamless patient experience.
• Accurately document all customer interactions within internal systems.
• Resolve issues with empathy while maintaining high customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Skills

Verbal communication

Written communication

Remote work

Multitasking

Problem solving

CRM familiarity

Tools

CRM software

Ticketing systems

Job description

The hiring organization is seeking a full-time Customer Service Representative – Remote to support its telehealth and partner clinic network. In this remote position, the representative serves as the primary point of contact for patients, helping them navigate their care journey through professional, compassionate, and efficient support.

Key Responsibilities

• Respond to patient inquiries via phone, email, chat, and text in a timely, professional manner.
• Assist patients with account questions, order updates, and treatment process navigation.
• Coordinate with clinical, pharmacy, and fulfillment teams to maintain a seamless patient experience.
• Accurately document all customer interactions within internal systems.
• Resolve issues with empathy while maintaining high customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Required Qualifications

• Minimum of 2 years of customer service experience, with preference for healthcare, telehealth, medical offices, or pharmacy backgrounds.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfort working in a fast-paced, remote environment.
• Ability to multitask while maintaining a positive and professional demeanor.
• Proficiency with computers and customer support platforms.

Preferred Qualifications

• Experience in healthcare, telehealth, or wellness industries.
• Familiarity with EMR, CRM, or ticketing systems.
• Experience supporting patients in a remote environment.
• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

Equipment Requirements

Candidates must possess the following prior to their start date:

• Quality headset for calls.
• High-speed internet connection.

Schedule, Compensation, and Benefits

• Employment type: Full time.
• Location: Remote (United States).
• Expected schedule: Thursday through Monday, 11:00 AM to 7:00 PM MST.
• Hourly pay range: $20 to $22 per hour.
• Benefits: Health coverage (medical, dental, and vision) and paid time off, including company holidays.

The hourly pay range represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Equal Opportunity Notice

The hiring organization is an equal opportunity employer committed to creating an inclusive environment for all employees.