Customer Service Representative

System Pavers; United States; Remote; USD 19,000 - 27,000; Full time

Job summary

System Pavers in the United States is seeking an entry-level, full-time Call Center Associate to handle inbound and outbound customer calls, schedule and confirm appointments with design consultants, and respond to emails. The role emphasizes customer service excellence and the ability to type quickly.

Strong problem-solving, calm under pressure, and a commitment to SP values are required. Visa sponsorship is not available; company is an inclusive employer offering growth opportunities.

Qualifications

• Customer service/phone presence.
• Ability to type at least 50 WPM.
• Problem-solving mentality with ability to remain calm and positive under pressure.
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.

Responsibilities

• Handle inbound and outbound customer phone inquiries, resolving questions promptly and professionally.
• Schedule appointments between customers and design consultants.
• Confirm scheduled appointments.
• Respond to email correspondence from customers and internal teams.
• Stay up to date with company procedures and call center protocols.

Skills

Customer service/phone presence

Typing 50 WPM

Problem-solving under pressure

Teamwork, Accountability, Positivity,

Job description

Requirements

Job Responsibilities

• Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly.
• Schedule appointments between customers and our design consultants.
• Confirm scheduled appointments.
• Respond to email correspondence from customers and internal team members
• Stay up to date with all company procedures/ protocol pertaining to the call center

Experience & Skills

• Customer service/phone presence.
• Ability to type at least 50 WPM.
• Problem-solving mentality with ability to remain both calm and positive under pressure.
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.

Benefits

This position is a entry-level, full-time role that offers $16.50/hour + bonus (~$18-$19/hour).

We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position.

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.