Customer Service Representative

Turn2Partners; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Turn2Partners in Montgomery County, MD seeks a Customer Service Representative to join an established benefits and financial services organization on a full-time contract, on-site.

You will handle inbound calls, emails, and voicemails, providing courteous answers while protecting confidential information, and you will document conversations and maintain customer records. The role includes processing routine updates and routing complex inquiries to internal teams.

Qualifications

• 1+ year call center or customer service experience.
• High-volume inbound call handling.
• Clear and professional phone communication.
• Accurate data entry and recordkeeping.
• Email and case-management support.
• Microsoft Office and shared-document platforms.
• Confidential information handling.

Responsibilities

• Respond to inbound calls, emails, and voicemail messages.
• Provide clear, courteous answers while protecting confidential information.
• Document conversations and maintain accurate customer records.
• Process routine updates, returned correspondence, and information requests.
• Direct complex inquiries to the appropriate internal team.
• Send requested forms, statements, and supporting documents.
• Assist with administrative projects and follow up on open requests.

Skills

Call center experience

High-volume inbound calls

Clear professional phone communication

Accurate data entry and recordkeeping

Email and case-management support

Customer issue resolution

Confidential information handling

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Email management software

Job description

Role: Customer Service Representative

Location: Montgomery County, MD

Type: Full-Time Contract / On-Site

About the Team: Join an established benefits and financial services organization known for providing dependable support to individuals navigating important account and eligibility questions.

What You’ll Do:

• Respond to a steady volume of inbound calls, emails, and voicemail messages.
• Provide clear, courteous answers while protecting confidential information.
• Document conversations and maintain accurate customer records.
• Process routine updates, returned correspondence, and information requests.
• Direct complex inquiries to the appropriate internal team.
• Send requested forms, statements, and supporting documents.
• Assist with administrative projects and follow up on open requests.

Core Tech & Skills:

• At least one year of call center or customer service experience
• High-volume inbound call handling
• Clear and professional phone communication
• Accurate data entry and recordkeeping
• Email and case-management support
• Microsoft Office and shared-document platforms
• Customer issue resolution
• Confidential information handling

Nice to Have:

• Benefits or financial services experience
• Bilingual communication skills
• Bachelor’s degree or equivalent experience
• Experience in a structured service environment