Customer Service Representative

Westlake; United States; Remote; USD 31,000 - 37,000; Full time

Job summary

Westlake Epoxy is seeking a remote Customer Service Representative for a 12-month temporary assignment to support our sales team in managing end-to-end order processes in an international environment.

The role requires a Bachelor’s degree with strong Italian and English language skills, excellent communication, and proficiency with Excel/Word; SAP experience is a plus. You will coordinate orders, invoicing, and master data while delivering superior customer service.

Qualifications

• Bachelor’s degree or equivalent in an administrative/commercial field.
• Excellent written and verbal communication in international settings.
• Strong organization, flexibility and problem-solving mindset.
• Proficiency with Excel and Word; SAP experience a plus.
• Fluent in Italian and English; German knowledge preferred.

Responsibilities

• Manage the entire order process as the main contact for order-related activities.
• Maintain relationships with customers through phone, email, and digital systems.
• Enter orders, handle changes and cancellations, coordinate with plants for on-time shipments.
• Collaborate with Finance to ensure correct invoicing and compliance with customer requirements.
• Update and maintain accurate customer master data and provide backup support to colleagues.

Skills

Communication skills

Italian fluency

English fluency

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance people's lives through our products and presence in the communities in which we operate.

Westlake Epoxy, part of the Westlake family of companies, is a leading global producer of thermosetting epoxy resin systems used in coatings and composites for industries like wind energy, automotive and aerospace. Our specialty epoxy resins, modifiers and curing agents offer critical performance features such as strength, heat, corrosion and chemical resistance, as well as superior adhesion.

We are looking for a remote Customer Service Representative to support our sales team in managing customer relationships and the end-to-end order process in a dynamic, international environment. This is a temporary position for 12 months.

RESPONSIBILITIES

• Manage the entire order process as the primary point of contact for customer order-related activities
• Build and maintain professional relationships with customers through multiple communication channels (phone, email, digital systems)
• Enter new orders, handle changes and cancellations, coordinate with plants to ensure on-time shipments, and resolve any issues
• Collaborate with Finance and other departments to ensure correct invoicing, compliance with customer-specific requirements and high customer satisfaction
• Update and maintain accurate customer master data and provide backup support to other Customer Service colleagues when needed

If you are passionate about delivering excellent customer service in a dynamic, international environment and enjoy managing the end-to-end order process, we look forward to receiving your application.

QUALIFICATIONS

• Bachelor’s degree or an equivalent combination of education and experience in an administrative/commercial field
• Excellent written and verbal communication skills, strong customer focus and attention to detail in an international, multicultural environment
• Strong organizational skills, flexibility, and a problem-solving mindset, with the ability to manage changing priorities
• Proficiency with common IT tools (Microsoft Excel and Word); experience with SAP is considered a plus
• Fluency in Italian and English; knowledge of German is preferred

The gross annual salary for this temporary 12-month position is in the range of €28,000 to €33,000 , depending on qualifications and experience.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.