Junior Customer Service Representative EMEA (Temporary contract for 12 months)

allnex; United States; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Partial remote work

Transportation allowance

Insurance (health, accident, critical)

Job summary

allnex, a leading coatings company, is seeking a Customer Service professional to manage orders, inquiries, and complaints while coordinating with internal teams to ensure smooth operations.

You will respond to customers via email and phone, maintain documentation, and utilize SAP for order entry and pricing accuracy. A proactive, communicative, and problem-solving mindset is essential for success at allnex.

Qualifications

• Bachelor's degree in Economics, IT, Business Administration, Logistics, or a related field would be considered an advantage.
• At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
• Strong English language skills (written and spoken) to communicate with a global organization and/or customers.
• German language skills would be considered as advantage.

Responsibilities

• Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
• Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
• Coordinate shipments and related documentation through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
• Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving order or pricing discrepancies as needed.
• Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Skills

Customer service

Microsoft Office

SharePoint

Teams

English

German

Education

Bachelor's degree (Economics, IT, Business Administration, Logistics)

Tools

SAP

SharePoint

Teams

Job description

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations - and that's exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that's a huge part of what working at allnex is about. No matter which role you step into, you'll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You'll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who - as part of one of the world's leading coating resins companies - serve customers in over 100 countries across the globe.

Position overview

Are you interested in Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquiries and complaints, and you will pursue timely communication and documentation with our internal stakeholders. If you have a high focus on pro-active approach and you have strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

• Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
• Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
• Coordinate shipments and related documentation through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
• Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving order or pricing discrepancies as needed.
• Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Required skills and experience

• Bachelor's degree in Economics, IT, Business Administration, Logistics, or a related field would be considered an advantage.
• At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
• Strong English language skills (written and spoken) to communicate with a global organization and/or customers.
• German language skills would be considered as advantage.

We offer

• Monthly gross salary 1330-1475 EUR, depending on skills and experience.
• Partially working from home option.
• Transportation allowance.
• Health, accident and critical illness insurance.
• Excellent working conditions in modern environment.
• An international exposure in a cross-cultural community.
• Training, great opportunities to grow and develop your career nationally and internationally.
• Company's social events.
• Birthday holiday.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

www.allnex.com