Representative I-Customer Service

Westlake Chemical; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Westlake is seeking a Service Representative to provide professional support to current customers, creating tickets for window issues and coordinating with field technicians for on-site service.

You will educate customers on product usage, gather documentation on failures, and escalate complaints as needed while maintaining strong communication and teamwork in a safety-conscious environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work well in a team and adapt to changing priorities.
• Strong time management and organizational abilities.

Responsibilities

• Provide professional assistance to current customers by creating service tickets for window issues.
• Coordinate with service technicians to dispatch on-site visits when needed.
• Escalate complex issues and provide ongoing status updates to customers.

Skills

Communication

Teamwork

Multitasking

Attention to detail

Customer service

Education

High school diploma

Tools

CRM software

Ticketing system

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

JOB SUMMARY

The Service Representative is responsible for providing professional assistance to current customers by creating tickets about any issues regarding fixing their windows. This position is part of a group responsible for direct customer technical support on the windows.

ESSENTIAL FUNCTIONS

• Comply with Company Safety Policies.
• Regular attendance, timeliness and scheduling flexibility.
• Provide safety leadership in promoting and creating a zero-injury safety culture.
• Answer inbound customers calls from current customers.
• Assist customers by creating tickets to send a service tech to fix an issue with the product.
• Resolve customer discrepancies by proactively offering resolutions.
• Build rapport with current customers.
• Gather and prepare documentation regarding product failure.
• Educate customers on product for optimal understanding.
• Escalate customer complaints.
• Special projects and other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess strong communication and organizational skills.
• Must be able to work well in a team environment.
• Ability to work well with people at all levels.
• Must have strong leadership skills and ability to professionally lead associates by example.
• Ability to change or adapt work practices, priorities, or procedures.
• Ability to think and take constructive action in work-related matters.
• Must have the ability to multi-task.
• Must be able to work independently and use good judgment.
• Ability to maintain attention to detail.
• Ability to handle confidential information.
• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.

EDUCATION AND/OR EXPERIENCE

The employee should have the following: Computer and software experience. Must have great organization, communications and time management skills.

ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Prolong sitting or in stationary position.
• Wear all required personal protective equipment (hearing, vision and hardhat protection).
• Ability to move or traverse about the facilities.
• Must be able to ascend/descend stairs or ladders.
• Ability to work around dust, chemicals, and other substances, and in various environmental conditions.
• Exposure to external and internal temperature fluctuations.
• Exposure to sounds or noise levels that maybe uncomfortable.
• Ability to stand for up to 12 hours performing shift work or in a stationary position.
• Perform repetitive movements.
• Bend or twist.
• Wear all required personal protective equipment.
• Work in constant noise levels above 85 decibels.
• Handle, control or feel objects, tools or controls.
• Able to lift/move up to 50 pounds.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions - from housing and construction, to packaging and healthcare, to automotive and consumer.

For more information, visit the company's web site at www.westlake.com.

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings.

Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day.

To view other career opportunities at Westlake and our family of companies, visit https://westlaketalent.com