Customer Service Representative

TopView Sightseeing; United States; Remote; USD 14,000 - 19,000; Full time

Job summary

TopView Sightseeing is seeking a remote Customer Support Advocate based in Texas to handle inquiries via email and chat across U.S. cities. You will assist bookings, manage escalations, document interactions in Zendesk, and follow escalation protocols in a fast-paced environment.

Open availability including overnights, weekends, and holidays is required; bilingual English/Spanish is a plus. We offer a fully remote role with opportunities for part-time and full-time schedules.

Qualifications

• Must reside in Texas and be available for overnights, weekends, and holidays.
• Quiet workspace and reliable equipment (computer, internet, headset) required.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Handle customer inquiries via email and chat across multiple U.S. cities.
• Assist customers with bookings, changes, and general inquiries.
• Manage high-volume escalations professionally and confidently.
• Follow company policies and escalation protocols.
• Document interactions in Zendesk or similar CRM.
• Work in a fast-paced, high-volume environment.

Skills

Strong communication

Problem solving

Multitasking

Organizational skills

Independent worker

Reliability

Professionalism

Tools

Zendesk

Job description

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.

We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.

Rate: $12.00/hour
Schedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings
Location Requirement: Candidates must be based in Texas

What You'll Do

• Handle customer inquiries (emails and chat) across multiple U.S. cities
• Assist customers with bookings, changes, and general inquiries
• Manage high-volume escalations with professionalism and confidence
• Follow company policies and escalation protocols
• Accurately document interactions in Zendesk (or similar CRM)
• Work in a fast-paced, high-volume environment

What We're Looking For

• Strong communication and problem-solving skills
• Experience handling customer escalations, complaints, and high-pressure interactions
• Ability to multitask and stay organized under pressure
• Reliable, professional, and able to work independently
• CRM experience (Zendesk is a plus)

Requirements

• Must be available for overnights, weekends, and holidays
• Must have a reliable computer, internet, and headset
• Must have a quiet workspace
• Must be dependable - attendance and punctuality are critical
• Bilingual is a plus (English and Spanish)
• Must reside in Texas

Additional Info

• Fully remote position (equipment not provided)
• High-volume environment - must be comfortable handling back-to-back interactions
• Opportunities for part-time and full-time schedules