Customer Service Representative

Afni, Inc.; Tucson (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid training program

Paid personal time off

Health/vision/dental benefits

401k with matching contributions

Tuition reimbursement program

Job summary

Afni, Inc. is hiring for an on-site customer service role in Tucson, Arizona, offering a starting salary of $17.00 per hour plus unlimited commission. Responsibilities include handling inbound calls related to wireless devices, delivering excellent customer service, and multitasking effectively. Qualified candidates should have at least six months of customer service experience, be 18 years or older, and hold a GED or high school diploma. Comprehensive benefits and a supportive team culture are also included.

Qualifications

• Six months of customer service experience required.
• Candidate must be at least 18 years of age.
• Legally permitted to work in the United States is a must.

Responsibilities

• Handle inbound calls for wireless device purchases.
• Provide exceptional customer service while troubleshooting.
• Process orders and maintain detailed records.

Skills

Customer service experience

Product knowledge

Attention to detail

Education

GED or High School Diploma

Job description

Job Overview

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Benefits

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Responsibilities

• Handle inbound calls from people looking to purchase wireless devices and services for businesses.
• Deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
• Process orders, update accounts, update records, multitask effectively, and maintain strong attention to detail.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.