Customer Service Agent

Afni, Inc.; Tucson (AZ); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Paid training program

Health/vision/dental benefits

401k with matching contributions

Tuition reimbursement program

Paid personal time off

Paid sick time

Job summary

Afni, Inc. is looking for a customer service representative in Tucson, Arizona, offering $17.00 per hour plus commissions. Responsibilities include handling inbound calls, delivering excellent customer service, and managing customer accounts. Candidates must possess a GED or high school diploma and have at least six months of customer service experience. A supportive team culture and benefits such as personal time off and health coverage are included in this role.

Qualifications

• Six months of customer service experience is required.
• Must be able to work on-site in Tucson.
• 18 years of age or older.

Responsibilities

• Handle inbound calls regarding wireless devices and services.
• Deliver customer service with empathy and efficiency.
• Process orders and maintain strong attention to detail.

Skills

Customer service experience

Problem-solving

Attention to detail

Education

GED or High School Diploma

Job description

Job Overview

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Benefits

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Responsibilities

• Handle inbound calls from people looking to purchase wireless devices and services for businesses.
• Deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
• Process orders, update accounts, update records, multitask effectively, and maintain strong attention to detail.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.