Customer Service Representative

Tidy Casa LLC; Tucson (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a fast-growing home cleaning service that values friendly problem solvers! This remote role focuses on customer and cleaner support, where you'll be the key to ensuring satisfaction and resolving challenges. You'll engage with customers through calls and emails, helping them with their cleaning needs while also supporting our dedicated cleaning teams. With a culture of candid communication and mutual support, this company is committed to keeping its employees happy and thriving. If you're looking for a role that allows you to work from home and make a real difference, this is the opportunity for you!

Benefits

Paid time off

Health insurance

Vision insurance

Life insurance

On-the-job training

Referral program

No Nights or Weekends

Qualifications

• Self-starters who can solve problems and keep customers happy.
• Ability to establish rapport quickly over the phone and via email.

Responsibilities

• Answer inbound calls and emails to assist customers and cleaners.
• Set up appointments and make sales while ensuring customer satisfaction.

Skills

Problem Solving

Customer Service

Communication Skills

Sales Skills

Self-Reliance

Tools

Google Docs

Job description

Work from home, helping cleaners and customers succeed

Are you a friendly problem solver tired of being micromanaged and looking to grow with a company?

Good news! We’re looking for you too!

We’re a quickly growing home cleaning business in Phoenix and Tucson, AZ, looking for self-starters who can solve problems and keep customers happy.

• Full-time or part-time availability
• Work from home
• Paid time off
• Health insurance
• Vision insurance
• Life insurance
• On-the-job training
• Referral program
• No Nights or Weekends
• Make a difference working on a small and intimate team

Requirements

• Be self-reliant
• Be able to establish rapport quickly over the phone
• Respond to emails and calls quickly
• Solve problems intelligently and creatively
• Go above and beyond to make customers happy no matter what!
• Keep notes of customer conversations and communications
• Have great written and verbal communication skills
• Know the basics of a computer, smartphone, and the internet

Responsibilities

• Answer inbound calls and emails
• Set up appointments and make sales
• Make a great first impression on the customer
• Make customers happy, whether that means mailing a happy birthday card or giving a refund
• Detect if a customer is going to be an issue later (This is easier than it sounds; We have a list of red flags)

Job Description

Work from home, answering phones, texts, and emails to solve customer and cleaning staff challenges.

You’ll be responsible for helping customers and the cleaning teams that serve them. Setting customer expectations, solving challenges, and telling the cleaning crews how great they are!

The job includes some sales but is mostly customer and cleaner support.

This could include helping a cleaner figure out where the customer left a key (It’s under the mat… it always is…) or helping a customer pick the correct cleaning service for their family.

This job is all about making people happy and solving problems!

While it seems simple on the surface, it involves a lot of problem-solving.

Who we’re looking for

We’re looking for super-talented customer service and sales professionals to take us to the next level.

The type of people who can think for themselves, problem solve, and make customers happy. This job is work from home, so you’ll also have to be able to manage your own time and get tasks done.

Additional Requirements

• Familiarity with Google Docs

About Us

We’re a small but fast-growing residential home cleaning service in Phoenix and Tucson, AZ.

We’re doing over 600 monthly cleanings with over 35 cleaners.

We expect those numbers to double within the next three years with correlated bonuses and pay raises for the office staff as we meet company-wide goals.

We have a culture of being candid and always supporting each other.

A great company starts with having great people, so we focus on keeping our people (You) happy.

We’ve been working from home since 2015 and plan to keep it that way! Why go into an office when we can work in sweatpants!?

Preferred Skills

• Past sales or customer service experience
• Bilingual in Spanish and English
• Past professional home cleaning experience

Apply To Join Our Team

Fill out the form below to apply!

About You

Name

Email

Phone

Address

Which languages do you speak fluently? *

What languages do you speak well enough to have a full conversation without assistance?

Preferred Contact Method *

Are you legally able to work in the USA? *

Experience

Are you currently employed? *

Do you have experience in customer service or sales? *

What's your favorite way to contact a customer? *

How do you prefer to work in a professional environment? *

Are you able to provide references? *

Email Test (Respond to this complaint)

You work for Tidy Casa. You received an email from an angry customer. She's accusing the company of causing damage to her property. Read the email and related info below. Write your response as if you are responding to her. Note: there's no wrong answer.

Questions

Do you have a smartphone and access to the Internet? *

What are you expecting to make in this position? *

Are you willing to work up to that number? *

How did you hear about this opportunity? *