Customer Service Representative

Ssbankmi; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ssbankmi is seeking a State Savings Bank Customer Service Representative to provide prompt, friendly service and handle a variety of teller transactions. The role requires working Monday through Saturday and maintaining a professional appearance.

The position emphasizes accurate cash handling, strong communication with customers, and the ability to follow bank policies while supporting daily operations.

Qualifications

• Requires excellent customer service skills.
• Strong communication skills are essential.
• Computer skills are required for daily tasks.

Responsibilities

• Process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal discrepancies and stay within drawer limits.
• Prepare and transmit transaction tickets; identify counterfeit money.
• Answer phones, file paperwork, and handle customer inquiries.
• Cross-sell bank products and refer customers to appropriate areas.

Skills

Customer service

Communication

Computer skills

Cash handling

Pressure handling

Organization

Education

High school or higher education

Job description

Description

A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

• Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Responsibly buy and sell cash to main vault to stay within set drawer limits.
• Accurately prepare and transmit transaction ticket work.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer telephones, file paperwork, and maintain office supplies.
• Answer basic customer inquiries regarding interest rates, service charges, and account history.
• Cross-sell bank products and services and refer customers to appropriate areas as needed.
• Follow bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

• At least 18 years of age
• High school or higher education level
• Excellent customer service skills
• Strong communication skills
• Computer skills
• Cash-handling experience
• Ability to work well under pressure
• Accurate and well-organized