Customer Service Representative

val's services; Fort Wayne (IN); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive benefits (health, dental

Vision

Retirement plans

Life insurance

Voluntary benefits

Mental health resources

Discounts

Relaxed dress code

Cross-brand career training

Leadership programs

Performance-based growth

Job summary

val's services is seeking a Customer Service Representative in Fort Wayne, IN to assist community members with financial solutions and in-store transactions such as check cashing, money transfers, and customer payments.

The role emphasizes delivering an exceptional in-store experience.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and attention to detail are essential.
• Proficiency with phones, POS systems, and Microsoft Office.

Responsibilities

• Build connections with diverse customers and provide high-quality service while handling daily financial transactions.
• Participate in hands-on training, coaching, and development opportunities for growth.
• Support transaction processing, customer engagement, and store operations.

Skills

Communication

Attention to detail

Phone proficiency

POS systems

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Role:

Customer Service Representative responsible for assisting community members with financial solutions, processing transactions like check cashing, money transfers, and customer payments, while delivering exceptional in-store experiences.

Responsibilities:

• Building connections with diverse customers, providing high-quality service, and handling daily financial transactions. The role offers hands-on training, coaching, and development opportunities to support long-term growth. Key duties include transaction processing, customer engagement, and supporting store operations.

Qualifications & Skills:

• High school diploma or equivalent, excellent communication skills, attention to detail, proficiency with phones, POS systems, and Microsoft Office, and ability to meet physical demands such as standing for extended periods and lifting up to 25 pounds. Background checks and legal eligibility are required. Nice-to-have skills include experience with check cashing, cash handling, and customer service experience.

Key Perks:

• Competitive hourly wage
• Comprehensive benefits including health, dental, vision
• Retirement plans
• Life insurance
• Voluntary benefits
• Mental health resources
• Discounts
• A relaxed dress code
• Opportunities for career advancement through cross-brand training
• Leadership programs
• Performance-based growth