Customer Service Representative

Ssbankmi; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A local bank in Michigan is seeking a Customer Service Representative to provide excellent service and assist customers with their banking needs. Responsibilities include processing transactions, managing a cash drawer, and addressing customer inquiries. The ideal candidate will have strong communication skills, the ability to work well in a team, and a commitment to professionalism. This role requires availability to work Monday through Saturday.

Qualifications

• Strong customer service skills with a positive attitude.
• Experience handling cash and balancing cash drawers.
• Effective communication skills both in-person and over the phone.

Responsibilities

• Process transactions and cash handling activities.
• Greet customers and provide them with assistance.
• Maintain a professional appearance and adhere to policies.

Skills

Customer service

Transaction processing

Cash handling

Communication skills

Job description

Overview

The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business.

Tasks

• Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.
• Issue Money Orders, Cashier’s checks, and Gift Cards.
• Perform balancing of cash drawer, buying and selling cash to vault.
• Accurately prepare and transmit proof.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer phones, filing, maintaining supplies.
• Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.
• Follow all Bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to the Bank and its function.

Work Activities

• Communicating with Supervisors, Peers, or Subordinates
• Establishing and Maintaining Interpersonal Relationships
• Communicating with Persons Outside Organization
• Processing Information
• Answer telephones to direct calls or provide information.
• Discuss goods or services information with customers.
• Greet customers, patrons, or visitors.
• Operate computers or computerized equipment.
• Respond to customer needs
• Process mail transactions.